SAP C4C Functional Specialist

A Day in Your Life at MKS: (Summary & Objectives)

We are seeking a seasoned and highly qualified seeking C4C Techno-functional Specialist with a minimum 4 to 8 years of diverse experience with SAP Products, Technologies, and Modules. Mainly experienced in SAP C4C (Cloud for Customer) and SAP C/4 HANA Sales, Service & Marketing Cloud. The ideal candidate will demonstrate proficiency in the following areas:

You Will Make an Impact By: (Responsibilities)

• In-depth technical and functional implementation experience in C4C Implementation and support for Sales, Service, and Marketing modules, and respective Analytics within SAP C4C. Experience in large-scale Cross-Functional projects.
• Integration experience of C4C System with SAP ERP and Non-SAP systems.
• Designing, Configuring, Customizing, and Testing C4C.
• Scoping and Fine-Tuning activities.
• Hands on experience with C4C transport Management.
• C4C Sales Management experience including Territories, Leads, Opportunities, Quotations, Sales Orders, Accounts, Contacts, Activities, and Pricing.
• Enabling Sales Planning, Forecasting, and Intelligence.
• Services Management with configuration and implementation of Communication Channels, Knowledge Base, Registered Products, Contracts, Tickets, Resource Scheduler, Visits, Service Quotations, spare parts, repairs, Lifecycle, Response Templates, and Case Management.
• Performing activities related to Administration, Personalization, Analytics/Reporting, Cutover, and Go-Live.
• Experience with administrator activities including adaptations, troubleshooting web-service and SAP Idocs failures, quarterly upgrade processes and testing, e-mail integration, template maintenance, background jobs, exchange rates, workflows, OData service explorer and approval process.
• Hands on experience for C4C QA system refresh activities.
• Data Load activities for Master and Transactional Data.
• Utilizing Key User Tools (KUT) for Extensions, Layouts, Business Roles, Restrictions, Workflow Rules, Custom Objects, Mashups.
• Code List Mappings and ID Mappings.
• Preparing technical, functional specifications and user training documents
• Provide workaround solution for critical issues. Root cause analysis of issue and provide necessary fix.

Skills You Bring: (Required Skills)

• Certified C4C Associate Sales and Service cloud

• Proficiency in agile project methodologies.
• Experience in a global company operating in highly integrated systems environments.
• Strong interpersonal skills; ability to work independently and within a team; motivated and innovative.
• Designing and preparing Mashups, Reports, and Dashboards.
• Bachelor’s degree required. 5+ years of relevant work experience with minimum 

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

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