Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!
Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.
a.k.a. Application Support Engineer
Job Description
SAP Basis Engineers are responsible for providing technical support to client SAP basis systems. They are responsible for the technical aspects of enhancing, updating and deploying critical changes, designing new solutions, and creating procedures in the SAP area. They will report to the SAP Basis Manager.
Job Duties
- Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.
- Work within and outside the SAP department to determine best practices for future landscapes;
- Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.
- Drive continual improvement in systems operations through collaboration with both delivery and development teams.
- Actively engage in root cause analysis, in collaboration with software development and other delivery teams.
- Collaborate with team leaders and team members to review workflow processes and SOPs.
- Execute against defined project goals.
Required Skills
- Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
- 3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24/7 environment
- Solid background administering the SAP HANA database
- Understanding of SAP security principles
- Experience with Red Hat Enterprise Linux and Ansible preferred
- Experience with configuration management and automation tools
- Experience with Sybase a plus
- Experience with SAP Business Objects a plus
- Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)
- Experience working in ITSM tools, ServiceNow preferred
- AWS and Azure service usage on commercial or government cloud
- Development experience with a high-level language such as python or java a plus
- Experience with Sybase ASE a plus
- Strong analytical and critical thinking skills
- Strong ownership bias
- Deadline and detail-oriented
This position is fully remote.
This position requires US Citizenship—work must be done within the borders of the US.
- Medical/dental/vision - 100% paid for employees, 50% paid for dependents
- Life and disability - 100% paid for employees
- 401K - 3% contribution, no employee contribution necessary
- Education and tuition reimbursement - up to $50K annually
- Employee Stock Options Plan
- Accident, critical illness, hospital indemnity benefits offered through our providers
- Employee Assistance Program
- Legal assistance
- Paid Time Off - up to 6 weeks per year
- Sick Leave - up to 2 weeks per year
- Parental Leave - up to 12 weeks
*Benefits listed in the job description apply to employees working in the United States. For international employees, Apiphani partners with an Employer of Record, Deel, and provides all statutory benefits required under local law; certain U.S.-specific programs (such as EAP, legal assistance, etc.) may not be available outside the United States. The specific benefits package will be outlined in the local employment agreement issued through Deel.
What We Do
apiphani is technology enabled managed services company dedicated to minimizing the effort and risk associated with managing business critical applications. By integrating decades of industry experience with Deep Automation™ and machine learning we are able to drive extreme efficiency and reliability in support of our client's applications. With a rigorous devops culture at its core, apiphani ensures that our software is continually updated based upon direct feedback from our support teams, field consultants, and clients. We solve real world problems with truly innovative technology fronted by some of the best minds in the industry.
