About Chabez Tech
Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support.
This position supports a strategic internal platform initiative to enhance our own digital analytics and reporting capabilities.
Job Description
SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst
Location:
Avenida Lomas Verdes 67, Lomas Verdes, 53120
Naucalpan de Juárez, Estado de México, Mexico
Work Mode: Onsite
Contract Duration: 3 Months (Possible Extension)
Shift: Rotational
Environment: Regulated (GxP / SOX)
Role Overview
We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management, platform stability, data refresh monitoring, access support, and user enablement, while ensuring audit-ready documentation and compliance.
Key Responsibilities
Support & Operations
Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere
Troubleshoot issues related to data refresh, performance, access, models, and scheduling
Monitor jobs, data loads, integrations, and platform health
Resolve connectivity issues with SAP and non-SAP data sources
Access & Security
Support user access, roles, and permissions
Assist with authentication / access-related issues
Participate in access reviews and compliance documentation
Analytics & User Enablement
Support SAC stories, dashboards, calculations, and data models
Assist business users with analytics and reporting requests
Ensure adherence to modeling, performance, and visualization best practices
Documentation & Compliance
Document incidents, resolutions, and operational activities
Maintain SOPs, runbooks, and knowledge base articles
Ensure compliance with GxP / SOX requirements
Required Skills & Experience
Hands-on experience with SAP Analytics Cloud (SAC)
Strong experience with SAP Datasphere
Experience providing L1/L2 application support
Knowledge of SAP data sources (S/4HANA, HANA, HANA Cloud, CDS)
Understanding of data refresh, scheduling, and monitoring
Experience working in enterprise and/or regulated environments
Strong documentation and communication skills
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Chabez Tech is a fast growing IT services and software development firm providing services across several domains. Chabez Tech is headquartered in Pennsylvania with a client base all around the world. Chabez Tech provides a wide variety of IT services, Application development and IT solutions. We have an offshore hub for back end operations and support for clients all over the world. We strongly believe in providing value to our customers by providing accurate and state of the art solutions. We are continuously keeping ourselves on cutting edge of the technology to provide best IT solutions. Business needs are changing rapidly in order to cope up with the ever changing technology we are always trying to reinvent ourselves. We are committed to address your needs with solutions that are highly reliable and scalable. Chabez Tech always looks to develop out of the box solutions to run the business operations in much more efficient way. We strive to excel and focus on customer engagements so that we always exceed the expectations of our clients. Also provides innovative solutions so that our clients are leading the way and have a competitive advantage over others. We measure our success with the success of our clients. Chabez Tech has a dedicated team which is expertise, has rich experience and strong knowledge amongst most of the domains. This perfect blend strives to work towards customer satisfaction and relationship with the clients. Our team works round the clock and available at your service 24/7. We have a passionate team which is always striving for customer satisfaction. Chabez Tech is committed to provide high quality software and IT solutions for your needs. We have a created a place for us in this industry with a basket of existing Domestic and International projects. We are expertise in ERP, Application development, IT Training, DBA services, BPO services and other IT solutions.
