Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.
Job Description
We are looking for an experienced and hands-on Operations Manager to Lead our growing Operations Team.
Here’s how you’ll be contributing to the team
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Lead 6 Team Leads and 60 Sanctions Agents
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Coach, develop and performance manage the team to drive a high performance culture
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Hiring new staff as you build out your team
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Own demand and capacity planning for your team ensuring we have enough staff to support our customers
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Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
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Take ownership of issues and incidents
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Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.
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Maintain strong relationships with Product, Analytics, Engineering and Compliance
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Become a subject matter expert for processes and tooling.
Qualifications
About you
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3-5 years experience leading an Operations Team preferably within Financial Crime
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Great communicator both verbal and written
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Experience setting targets and holding your team accountable to them
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You have proven track record of taking individual ownership and responsibilities as well as being a great team-player
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You have good understanding and ability to analyse, forecast and move of team’s metrics
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You can work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines
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You have project management and organisational skills and capability to handle multiple projects at one time
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You're able to travel as needed.
Some extra skills that would be awesome:
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Experience in Sanctions
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Additional language skills in one or more jurisdictions in which Wise has operations.
Additional Information
If this sounds like the beginning of a great new challenge for you, please apply by submitting your CV in English.
Hiring Process:
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Application review
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Screening Call with the recruiter (15-20 minutes)
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First interview with two Senior Leads
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Second interview with a Project Lead and another Senior Lead
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Final interview with Global Screening Operations Lead and Head of Fraud
About the Role:
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We are looking to fill this position either in Estonia or Hungary and we offer relocation support!
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Starting salary: 3900 EUR gross/monthly in Estonia, 1,310,000 HUF in Hungary
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Reports to: Global Screening Operations Lead
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Start date: ASAP or January/February 2025
#LI-KM1
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
