Samsung Sr. Instructional Design, Media, and Experience Designer -Temporary

Job Type:

Work Location:

Overview:

2020 Companies is seeking an immediate Temporary Sr. Instructional Design, Media, and Experience Designer representing our client, Samsung.

Start Date: June 1, 2026

End Date: September 1, 2026

About the Job

If you have ambitions to be a part of a People First organization, then Samsung’s Retail Learning COE is the place to be. We continue to grow our market share by providing the most innovative products and services on the market, and our dedication to Market Disruption makes this the destination company for the world’s top talent. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be.

This position will be responsible for developing and coordinating a variety of learning programs within a highly capable product team, comprised content, facilitation and learning technology.   As a member of this team, you will be supporting our fast paced technology environment with dynamic people solutions.

What's in it for you?

• Receive a competitive annual salary, paid weekly
• This role is based out of the Samsung Plano, TX office.
• Employee Assistance Program
• Leadership Development Program
• Employees special pricing for multiple clients

Job Description:

Duties and Responsibilities:

As part of the Retail Learning COE team, this role will be in our content organization, focused on working cross functionally to build learning experiences for SEA.  Detailed Responsibilities may include but not be limited to:

• Work with stakeholders to determine content development needs and solutions
• Develop, write, and coordinate learning sources and materials working with subject matter experts for specific details
• Function as a Project or Program Manager as needed to see learning efforts to implementation
• Become a curator of learning sources to support broad employee and talent pools
• Partner with other account teams leads to develop product and services training for the portfolio of Samsung Mobile and Mobile Computing space
• Partner with facilitators ensure implementation of programs
• Ability to manage and provide reporting across the training organization
• Understanding of technology solutions and operations from a learning perspective

We are looking for:

• Creative:  Experience Design and ability to create simulated learning in addition to other modalities
• Collaborate: Ability to work closely with SMEs, gain business acumen, and understand what is needed to drive success in a timely manner
• Adaptable: Ability to switch gears due to the demand of the business in order to meet new deadlines
• Thorough: Ability to condense content in a concise and understandable format for audience

The candidate will have excellent communication and interpersonal skills. Background in retail, mobile or other product based OEM’s a plus.The ideal candidate brings superior executional ability to drive out content and material with accuracy in a timely fashion to impact our retail partnership. This role is based in Plano, TX, travel approximately 25%.

• Bachelor's Degree with 6 - 10 years of directly related experience is required
• Prior experience will include developing and planning employee training programs. Line of sight to Go to Market and product training is a plus
• Demonstrated experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function
• A strong team orientation and a dedication to the success of the team's objectives. Proficient in MS Office applications, especially Word, Excel, PowerPoint and Visio
• Instructional design experience supporting retail/sales, including e-learning and rapid design principles; or combined work experience and education. Must have experience developing materials that build knowledge and skill
• Exposure and ability to speak to adult learning principles (Bloom’s Taxonomy, Experiential development & facilitation)
• Understand models of design (ADDIE, SAM); virtual facilitation tools (Adobe Connect 9, WebEx); content management systems; and learning management systems
• Expert experience with e-Learning authoring tools such as Storyline and/or Adobe Captivate
• Expert proficiency with Articulate Storyline, Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Adobe Design Premium, including Photoshop and Illustrator
• Experience in Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro
• Demonstrated ability to build graphics and rapid video development is also a plus
• Knowledge of Learning Management Systems and emerging learning technology
• Demonstrated ability to design and develop AR/VR content is also a plus
• Demonstrated ability to design and develop web based content and maintain website preferred
• Experience in retail customer service and/or sales heavily desired

Necessary Skills and Attributes:

Ability to work cooperatively and build strong relationships with peers and senior leadership locally and globally; sharing ideas and developing effective business processes in support of the company mission. Ability to collaborate and be comfortable dealing with ambiguity, influencing across multiple complex organizations, creating effective business partnerships. Polished interpersonal skills, including strong verbal and written communication skills in local market language. Ability to effectively manage multiple projects, have attention to detail, and work effectively under deadlines in a collaborative and matrixed environment.

Physical/ Mental Demands:

Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. Machines, tools, equipment, and work aids include printers, copiers, faxes, and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.