Job Type:
RegularWork Location:
Samsung Experience Store 8010 - Cerritos, CA 90703Overview:
Samsung and 2020 Companies are looking for a passionate, full-time Sales Experience Lead to join the team!
Step into our interactive and fun product theater, where you’ll treat shoppers to an immersive experience with Samsung’s exceptional products and services. As a Sales Experience Lead, you are the life force of your store and a "player-coach" for the team. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology, all while guiding and inspiring your team to success.
With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions. You will also be responsible for opening and closing the store and supporting store management with the day-to-day operations.
Pay: Hourly pay $22.00
Schedule: Full-time, nights and weekends, retail store hours
Work Location: Samsung Experience Store
Our Benefits
Competitive compensation with bi-weekly commission potential
Weekly Pay!
On-demand pay options through DailyPay
Comprehensive health, dental, and vision benefits
401(k) program with company matching
Paid time off and holidays
Scholarship opportunities for employees and families
Employee Assistance Program
Leadership Development Program
At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.
Job Description:
Be the life force of the store! Greet every customer with a welcoming and energetic attitude.
Be proactive and a true detective, using open-ended questions to discover a customer’s needs and provide personalized, perfect-fit solutions with confidence.
Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products.
Show off your technical skills by providing basic device troubleshooting, diagnosing mobile device issues, and facilitating service tickets.
Master the art of the upsell, confidently recommending product bundles and complementary items to encourage additional purchases.
Build lasting customer relationships that lead to repeat business and positive word-of-mouth.
Handle customer escalations with empathy and a can-do attitude, turning a negative experience into a positive solution.
Stay in the know by completing all product, services, and soft skills training to become a Samsung expert.
Crush your personal sales goals while helping the store hit its overall performance targets.
Qualifications
Customer Focus: Building a strong customer relationship and delivering customer-centric solutions.
Drives Results: Consistently achieving results, even under challenging circumstances.
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Persuades: Using compelling arguments to gain the support and commitment of others.
Situational Adaptability: Highly adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.
You are available to work evenings, weekends, and holidays in a retail environment.
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
What We Do
WHO WE ARE
2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.
WHAT WE DO
Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success.
Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.
WHERE WE DO IT
We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals.
From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.
HOW DO WE DO IT
To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems.
We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.
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