Samsung HE National Program Manager

Job Type:

Regular

Work Location:

Remote - DC - EST

Overview:

2020 Companies has a full-time remote National Program Manager opportunity representing our client, Samsung Electronics America.

We are seeking a National Program Manager for Samsung Home Electronics who will oversee and play a pivotal role in managing and leading Samsung's Field Sales Team. Reporting directly to the VP of Client Services, you will be responsible for the overall delivery, execution, and success of the Samsung Field Sales program. This includes directly managing a diverse team of Market Sales Managers and cross-functional support team members.

Establishing and maintaining effective working relationships with the client and delivery departments is essential to your success. You will travel regularly and meet with field management to ensure that leadership skills, training techniques, and escalation support are consistently communicated and reinforced. 

What's in it for you?

• Work remote and travel as needed

• Competitive annual salary, paid weekly

• Bonus potential paid quarterly

• Next day pay on-demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

About 2020 Companies  

At 2020 Companies, we work for you. As a long-standing partner with Samsung Electronics and various other clients in the wireless and consumer electronics sectors, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions to form forever-customers. 

Job Description:

• Serve as the direct contact for Samsung and ensure program and client needs are being met

• Coordinate Samsung Field Management to meet and/or exceed each Sales Goals and Objectives 

• Responsible for identifying and ensuring resources necessary to meet/exceed sales goals and objectives

• Responsible for communicating and managing region-level T&E budget(s) 

• Motivate, direct and coordinate activities of the Market Sales Managers to meet and/or exceed sales goals and objectives 

• Build and maintain effective relationships with Samsung nationally and regionally to align goals and strategies for effective field execution 

• Effectively coach/mentor Market Sales Mangers and ensure proper training of management techniques, products, policies, etc. 

• Ensure adherence to all company policies and procedures 

• Administer and document all counseling and terminations accurately and in a timely manner, while following established procedures 

Performance Measurements: 

• Achieve Sales Goals: Consistently exceed assigned sales targets 

• Enhance Customer Satisfaction: Maintain an expected NPS and Mystery Shop Score   

• Optimize Team Performance: Achieve expected staffing and attrition targets  

• Foster Strong Client Relationships: Build and cultivate relationships with Senior Level program and field leaders at Samsung and Merchant Partners

• Effective Mentorship and Coaching: Maintain an employee satisfaction score of 85% or higher for mentorship and coaching

• Manage Budgets Effectively: Maintain an effective program P&L  

Qualifications: 

• Business degree preferred 

• 5-10 years of retail and national sales management experience required 

• Extensive retail and/or direct sales management experience required 

• Exercise operational excellence and a high level of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint 

• Superior leadership abilities with effective, professional communication and presentation skills 

• Proven ability to show good judgment and initiative, make decisions and problem solve 

• Capable of working autonomously with excellent time management skills 

• Must be able to travel 30% of the year to various markets across the US and work flexible hours

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.