Job Type:
RegularWork Location:
Remote - TX - DallasOverview:
2020 Companies seeks a remote Field Operations Manager for an immediate full-time position!
Under the guidance of the Program Manager, the Field Operations Manager (FOM) will oversee the Retail Associate team across Samsung Experience Store (SES) locations. This role is essential to program success and focuses on team leadership, client relations, performance management, and operational excellence.
The FOM will:
- Build and maintain strong relationships with store leadership and the client management team to meet and exceed program goals
- Hire, train, coach, and evaluate Retail Associates, providing ongoing performance feedback and development support
- Deliver program reporting, manage staffing levels, and drive special projects as needed
- Partner closely with 2020 corporate support teams to ensure alignment and execution
- Conduct regular on-site visits to SES locations for performance reviews and development planning
- Represent the program with a high level of professionalism in all client- and management-facing interactions
This position requires regular travel and a proactive leadership style focused on team success and client satisfaction.
What's in it for you?
- Receive a competitive annual salary of $65,000 paid weekly
- Eligible for quarterly bonus incentive
- Work remotely, from home, and travel to stores as needed
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- $30 Mobile Reimbursement
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Employees receive special pricing for multiple clients
Job Description:
- Successfully develop and build relationships with corporate support and the Client leadership team
- Effectively provide staffing, performance, and coaching reporting to program & client leadership
- Contribute to team effort by assisting in launch-related activities, as needed
- Travel to retail locations, as needed
- Ensure adherence to all company policies and procedures
- Attend meetings and conference calls as required, as needed
- Remain proactive in anticipating problems and work to resolve them quickly
- Perform all other duties as assigned
- Facilitate the staffing and onboarding process for their assigned region(s)
- Create a welcoming new hire experience and ensure completion of required training
- Collaborate with the training team to ensure adherence to the new hire onboarding path
- Creating & Auditing Team Schedules and Shift Compliance
- Develop and maintain team schedules, ensuring adequate coverage and alignment with business needs
- Conduct regular audits of shift compliance to ensure adherence to established schedules and standards
- Ensure store team compliance with retailer standards and internal performance metrics
Performance Measurements:
- Staffing Rates & 90-day Turnover
- External/Internal Compliance
- Efficient handling of administrative tasks
- Client satisfaction based on the KPIs and client satisfaction metrics
- Work with the Program Manager and other key account team partners to determine meaningful business metrics for the program and help build reporting around it to drive the business
Qualifications:
- College degree required, Business degree preferred
- 4-7 years retail and operations management experience required
- Superior leadership abilities with effective, professional communication and presentation skills
- Proven ability to show good judgment and initiative, make decisions, and problem solve
- Capable of working autonomously with excellent time management skills
- High-level Excel, SharePoint, PowerPoint, M365 experience
- Workday & Salesforce or similar CRM experience preferred
- Must be able to travel to various markets across the US and work flexible hours
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
2020 Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 2020 Companies and has not been reviewed or approved by 2020 Companies.
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Fair & Transparent Compensation — Pay is often characterized as market-competitive and paid on a timely, predictable cadence. Overall sentiment points to many roles feeling fairly compensated, particularly when base pay aligns with posted expectations.
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Flexible Benefits — Benefit offerings are described as broad and include multiple plan types and options that can vary by role or employment status. Flexible scheduling and program-specific perks are also highlighted as part of the benefits experience.
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Wellbeing & Lifestyle Benefits — Wellness and mental-health supports are included alongside additional lifestyle-oriented offerings such as pet insurance and employee discounts. Development-related perks like paid training and scholarship programs add to the perceived total rewards package.
2020 Companies Insights
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What We Do
WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.
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