Job Type:
RegularWork Location:
Samsung Electronics America - Plano, TX 75023Overview:
2020 Companies seeks a full-time Customer Operations Analyst to represent our client, Samsung Electronics America.
Pay: $30 per hour
Location: Based in Plano, TX
Language: Korean Bilingual Preferred
The Customer Operations Analyst supports customer service, supply chain, warehouse, and order management operations by analyzing data, monitoring KPIs, and identifying opportunities to improve operational performance and customer satisfaction. This role uses advanced Microsoft Excel, SAP, WMS, and other business systems to analyze sales orders, inventory, parts availability, delivery schedules, and customer data while identifying operational risks and developing solutions to resolve issues. The Customer Operations Analyst partners with warehouse teams, Key Account Managers, Parts Warehouse, and other cross-functional stakeholders to manage customer accounts, coordinate shipments and RMAs, resolve customer issues and claims, and improve service delivery. The ideal candidate has experience in customer operations, supply chain, logistics, order management, or business analysis and brings strong analytical, problem-solving, communication, and data management skills.
What We Offer:
- Paid weekly
- Next-day pay on demand with DailyPay
- Eligible for medical, dental, and vision benefits
- Eligible for 401k with company matching
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Paid Time Off
- Paid Holidays
Job Description:
Responsibilities
- Collaborate with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making
- Monitor and analyze key performance indicators (KPI) to evaluate the success of the operation
- Plan and implement processes to make sure corrective actions are resolved
- Analyze customer purchase behavior and feedback to enhance service and strengthen relationships
- Collaborate with key account managers to resolve customer issue/problem and expand existing relationships
- Identify sales solutions based on customer pain points and market research
- Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
- Evaluate operational risks affecting delivery timelines or service quality
- Create DO (Delivery Order) based on parts availability and/or allocation against customer Sales Orders
- Work with Parts Warehouse to align with customers’ needs, in regard to shipment schedules, RMA processing, customer claims, etc.
- Evaluate operational risks affecting delivery timelines or service quality
Minimum Qualifications
- Bachelor’s Degree in Business, Supply Chain, or equivalent experience
- Minimum 2 years of Customer Support or Supply Chain experience
- Excellent quantitative and analytical skills, with high attention to detail and accuracy
- Experience with SAP and WMS, or similar business systems and/or sales order management software applications
- Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products
Preferred Qualifications
- Experience in advanced Excel proficiency
- Experience in High tech, Telecom, or Consumer Electronics industry
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Skills Required
- Bachelor's degree in Business, Supply Chain, or equivalent experience
- Minimum 2 years of customer support or supply chain experience
- Excellent quantitative and analytical skills with strong attention to detail and accuracy
- Experience with SAP and WMS, or similar business systems and sales order management software
- Advanced Microsoft Excel experience, including PivotTables, VLOOKUPs, and formulas
- Experience with other Microsoft Office products
- Advanced Excel proficiency
- Experience in high-tech, telecommunications, or consumer electronics
- Korean bilingual language skills
2020 Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 2020 Companies and has not been reviewed or approved by 2020 Companies.
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Fair & Transparent Compensation — Pay is often characterized as market-competitive and paid on a timely, predictable cadence. Overall sentiment points to many roles feeling fairly compensated, particularly when base pay aligns with posted expectations.
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Flexible Benefits — Benefit offerings are described as broad and include multiple plan types and options that can vary by role or employment status. Flexible scheduling and program-specific perks are also highlighted as part of the benefits experience.
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Wellbeing & Lifestyle Benefits — Wellness and mental-health supports are included alongside additional lifestyle-oriented offerings such as pet insurance and employee discounts. Development-related perks like paid training and scholarship programs add to the perceived total rewards package.
2020 Companies Insights
What We Do
WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.
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