Job Type:
RegularWork Location:
Samsung Electronics America - Plano, TX 75023Overview:
2020 Companies seeks a full-time Account Support Specialist to represent our client, Samsung Electronics America.
Location: On-Site in Ridgefield Park, NJ office, Monday – Thursday
The Account Support Specialist will successfully manage day-to-day operations within the Customer Care department for multiple partner locations. This role is responsible for establishing and maintaining effective working relationships within the territory (clients and retailers) to understand and exceed client goals; providing inventory management support; and assisting with upholding repair quality standards and other key performance indicators (KPIs). The Account Specialist will also be responsible for ensuring the customer has a best-in-class service experience, maintains effective business relationships at all levels, and acts according to company values, forging a team-based culture of inclusion.
What's in it for you?
Work a hybrid schedule onsite at Ridgefield Park, NJ
Competitive annual salary up to $80,000, paid weekly
Next day pay on demand with DailyPay
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Job Description:
Manages all aspects of parts inventory from weekly parts ordering, physical inventory, spent parts handling, and parts accuracy
Identifies opportunities for cost reduction and efficiency
Proactively monitors KPI and sales data and ensures target objectives are met each day in assigned territory/locations, providing consultation or correction to under-performing markets
Identifies and communicates market intelligence on current retail market conditions, competitive environment, and/or opportunities that may affect sales or product category share; analyzes market strengths/weaknesses/opportunities/threats in collaboration with management
Exceptional skills in customer service, managing any customer escalations per policy to enable a best-in-class experience
Makes decisions within guidelines and policies
Ability to multitask and strong organizational skills
Contribute to team effort by assisting in launch-related activities, as needed
Manages the Self-Repair Program to ensure all parts are available within the specified time and available to consumers.
Manages Independent Service Providers supporting small business, depot, and B2B accounts
Collaborates during weekly meetings with the supply chain to gain an understanding of parts demand and expected fulfillment time based on lead time
Qualifications:
High school diploma or equivalent required; Business degree preferred
3-5 years retail or sales management experience required
Superior leadership abilities with effective, professional communication and presentation skills
Proven ability to show good judgment and initiative, make decisions, and problem solve
Capable of working autonomously with excellent time management skills
Must be able to travel approximately 10-20% of the year to various markets across the US and work flexible hours, as necessary
Performance Measurements:
Ensure the team meets established weekly/monthly projects goals
Ensure team contributes to the overall goals of achieving monthly targets (KPIs)
Customer/client satisfaction based on the territory's rejection percentages and substantiated complaints
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020 Companies, Inc. is required to comply with the National Labor Relations Act. Therefore, we will recruit and refer any and all applicants without regard to their protected concerted activities, including whether they have been involved in a class-action suit against 2020 Companies, Inc. for alleged violations of labor and employment laws. We acknowledge the right of employees to engage or to refrain from such activities.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
2020 Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 2020 Companies and has not been reviewed or approved by 2020 Companies.
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Fair & Transparent Compensation — Pay is often characterized as market-competitive and paid on a timely, predictable cadence. Overall sentiment points to many roles feeling fairly compensated, particularly when base pay aligns with posted expectations.
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Flexible Benefits — Benefit offerings are described as broad and include multiple plan types and options that can vary by role or employment status. Flexible scheduling and program-specific perks are also highlighted as part of the benefits experience.
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Wellbeing & Lifestyle Benefits — Wellness and mental-health supports are included alongside additional lifestyle-oriented offerings such as pet insurance and employee discounts. Development-related perks like paid training and scholarship programs add to the perceived total rewards package.
2020 Companies Insights
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What We Do
WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.
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