Samples Coordinator

Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company’s success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area’s economy and sense of community. 

The Role

As Samples Coordinator, you champion the product samples process and execute successful fulfilment and delivery of product samples to our customers and prospects. The Samples Coordinator will communicate with internal teams including product specialists, production management, QA, marketing, new product development, and the sales team to ensure requirements are well understood. You are an energetic person who is action driven and collaborates well with multiple departments and different locations to efficiently coordinate the selection, packaging, and shipping of product samples to customers. This sample process is critical to support successful customer relations and achieving potential new sales opportunities. This position reports to the Sales Operations Manager. 

Essential Functions:

The Samples Coordinator acts as a liaison throughout the process to ensure the right samples are delivered per the specifications to the right customer location at the right time. Daily duties include but are not limited to: 

• Monitor and respond to email correspondence requesting updates or changes
• Receive and approve new sample requests, select appropriate facility/warehouse with the right inventory and approve samples for shipping
• Document and maintain a tracking system of samples
• Identify and engage the next person responsible for the next step of the process
• Follow up on multiple sample orders and ensure progress
• Communicate to the different stakeholders from the request to customer delivery 
• Update the shipping information and costing in the appropriate system
• Follow up on the successful delivery of the sample
• Assist the plant in producing samples when we production is at capacity
• Assist QA in gathering pictures for customers
• Identify gaps and opportunities to further improve the process

The successful candidate will possess:

• Strong communication skills both written and verbal 
• Efficient with ability to multi-task and prioritize
• Sense of urgency to complete projects/ tasks
• Ability to work independently and problem solve
• Analytical and problem-solving abilities
• Time management skills
• Process improvement mindset

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package:

• Health Benefits: Includes coverage for dental, vision, and extended medical care.
• Insurance: Life and disability insurance provided for financial security.
• Support Services: Access to an Employee Assistance Program (EAP).
• Financial Planning: Opportunity for RRSP matching to support your retirement savings.
• Time Off: Paid vacation, holidays, and sick leave for work-life balance.
• Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
• Career Development: Professional growth opportunities and avenues for advancement.
• Perks: Employee discounts on company products or services.
• Convenience: On-site parking or parking allowance.

If you're looking to join a supportive team environment with opportunities for personal and professional development, apply now and become part of our dynamic team.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future. 

NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.

#cooke-dnp