Capio Group is looking for an experienced Salesforce Technical Lead!
Full-time employee - Sacramento
Salary: $140,000 - $180,000
About Us:
Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.
Scope of Work:
Capio Group is looking for an experienced Salesforce Technical Lead to provide services, delivering ongoing maintenance, operational support, and updates for the systems maintained within the three Salesforce client organizations. The Salesforce Technical Lead will ensure the successful implementation of system updates, provide operational support, optimize system performance, and manage the Software Development Lifecycle (SDLC) to maintain high-quality and efficient service delivery. Additionally, the Salesforce Technical Lead will maintain integrations between Salesforce Orgs and external systems, ensuring seamless data flow, and conduct knowledge transfer activities to equip client staff with the necessary skills and expertise for continued operational success. The Salesforce Technical Lead will also be responsible for the procurement and management of Salesforce licenses for the supported orgs, ensuring alignment with system requirements and user needs.
The Salesforce Technical Lead will provide maintenance and operations services tailored to support various objectives, which may include, but are not limited to, the following:
- Responsible for overseeing technical solution design, development leadership, integration strategy, and ensuring alignment with all tasks and deliverables at the Salesforce Org Level.
- Implement updates and provide ongoing maintenance, along with operational support that includes proactive system monitoring, performance tuning, user assistance, incident response within defined SLAs, regular health checks and documentation updates for existing applications and systems within each Salesforce Org.
- Implement system updates, including decisive bug fixes and performance optimizations to ensure continuous improvement.
- Lead and manage all phases of the Software Development Lifecycle (SDLC), from comprehensive requirements gathering to deployment, rigorous testing, and post-deployment support.
- Maintain the integration processes between these Salesforce Orgs and external systems, guaranteeing seamless data flow and system interoperability.
Implement adaptive maintenance and apply security fixes to ensure ongoing compliance with the security standards outlined by the client. - Ensure that all deliverables consistently meet agreed-upon standards and best practices, thereby optimizing the effectiveness and efficiency of the Salesforce Orgs and their associated
applications. - Conduct thorough knowledge transfer activities for the client staff and its designees, ensuring that all the resources are fully trained and equipped with essential knowledge for operational success.
Mandatory Experience:
- Within the last ten (10) years, must have four (4) years of FTE experience in a technical lead or architect role, directly responsible for the design, development, and implementation of integrated IT solutions with
a. At least 5,000 users (internal and external users combined)
b. At least 5 million data records
c. Multi-tier (n-tier) architecture
d. High availability environments (e.g., clustering, load balancing) - Within the last ten (10) years, must have at least three (3) years of experience leading a team of at least five (5) FTE resources.
- Within the last ten (10) years, must have at least three (3) years FTE experience as a Salesforce application developer implementing solutions, including three (3) or more of the following:
a. Apex
b. Lightning Web Components
c. Salesforce Object Query Language (SOQL)
d. Salesforce Object Search Language (SOSL)
e. RESTful API development and integration
f. Salesforce Service Cloud and Marketing Cloud - Must possess a Bachelor’s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request.
a. If staff person does not have a bachelor's degree, four (4) additional years of mandatory
experience from requirement #M3 above can be submitted in lieu of the bachelor's. A total of seven(7) years experience will be required in order to meet requirement #M3 and this requirement.
b. Experience cited in lieu of education requirements may have occurred at any time during
the staff person's career, but must not overlap with experience cited to meet requirement
#M3. - Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role.
- Possession of a Master’s Degree. A copy of the degree must be provided upon request. The degree is required and cannot be substituted with the experience.
- Possession of Information Technology Infrastructure Library(ITIL) certification. A copy of the certification must be provided upon request.
- Possession of one (1) or more active technical certifications in the following. A copy of the certification must be provided upon request.
a. Salesforce Certified Administrator
b. Salesforce Service Cloud Consultant
c. Salesforce Marketing Cloud Administrator
d. Salesforce Data Architect
e. Salesforce Platform App Builder
f. Salesforce Platform Developer II
g. Salesforce Architect
Skills Required
- Minimum four (4) years FTE in a technical lead or architect role responsible for design, development, and implementation of integrated IT solutions
- Experience supporting systems with at least 5,000 users (internal and external combined)
- Experience managing data sets of at least 5 million records
- Experience with multi-tier (n-tier) architecture
- Experience with high availability environments (e.g., clustering, load balancing)
- Minimum three (3) years leading a team of at least five (5) FTE resources
- Minimum three (3) years FTE experience as a Salesforce application developer implementing solutions, including three or more of: Apex, Lightning Web Components, SOQL, SOSL, RESTful API development/integration, Salesforce Service Cloud, Salesforce Marketing Cloud
- Bachelor's degree required (or year-for-year substitution with additional qualifying experience as specified) — degree must be provided upon request
- Ability to provide client/user end reference contact information and submit completed, signed reference forms for applicable projects upon request
- Maintain integrations between Salesforce orgs and external systems and perform ongoing maintenance, operational support, and SDLC management
- Perform proactive system monitoring, performance tuning, incident response within SLAs, health checks, and documentation updates
- Apply adaptive maintenance and security fixes to maintain compliance with client security standards
- Possession of a Master's Degree
- Possession of ITIL certification
- Possession of one or more Salesforce certifications (Certified Administrator, Service Cloud Consultant, Marketing Cloud Administrator, Data Architect, Platform App Builder, Platform Developer II, Salesforce Architect)
What We Do
Since 2010, we have lived our mission by combining good ideas with great people to achieve extraordinary results! Our teams are working with some of the largest government agencies in California, helping them to solve their greatest challenges. We are a small firm dedicated to big ideas and enjoy the rewards that come from hard work and commitment to our client base. We work together to innovate Every decision Capio Group makes is dictated by the needs of our clients and fueled by the passion of our employees. We are who you need us to be and will work by your side throughout the life of your project and beyond to tackle your biggest challenges. Capio Group is your “partner in change” as we grow and innovate together. We embrace education At Capio Group, we are a team of experts who are both teachers and learners. Not only do we listen and learn from you, but we also invest in the continuing education of our team so we can discover the best tools, technologies, and methods to support your business solutions. We are driven by data Relying solely on instinct or best practices to make decisions without performing any data-driven analysis can lead to ineffective budget expenditures and can have serious impacts on the progress and success of a project. Capio Group provides proof of concept design solutions so we can work accurately and efficiently to meet the time and budget requirements of our clients.
