- Oversee the daily operations, maintenance, and support of Salesforce, ensuring high availability and reliability.
- Lead and coordinate the handling of incidents and service requests efficiently, ensuring timely resolution and communication with business stakeholders.
- Manage prioritization of change requests and allocation of team resources to activities.
- Maintain Salesforce Org Health working with the Salesforce Technical account team.
- Identify Technical debt in org in line with salesforce product lifecycles and upgrades.
- Utilize ServiceNow to manage and report on operations performance. Prepare and present monthly operations review to management.
- Automate routine tasks and workflows within ServiceNow to improve efficiency and reduce errors.
- Collaborate with cross-functional teams to manage system and infrastructure changes.
- Experience with web and mobile systems integrated with various platform such as ERP, SFDC (with and without middleware) and more.
- 5+ years experience in Salesforce administration.
- Salesforce Administrator is required and Salesforce Platform App Builder / Platform Developer 1 Certification is desirable.
- Strong understanding of DevOps principles and practices including use of JIRA or similar
- Experience with ServiceNow or similar tool for ticket handling and reporting.
- Excellent communication skills to work effectively with business stakeholders globally.
- Ability to work in an agile environment and adapt to changing requirements.
- Leadership experience, problem-solving skills and attention to detail.
- Fluent English (must)
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
