Salesforce Technical Architect

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

We are seeking a highly skilled Salesforce Technical Architect with deep expertise across the Salesforce platform.  Expertise across key Salesforce pillars including  CPQ, Billing, Revenue Cloud, Experience and Service will be needed.   As an architect you will lead architectural strategy, data contexts, solution & integration design, and platform stabilization. The ideal candidate will have a strong background in Salesforce architecture design patterns, guiding development teams in best practices, and driving low-code/no-code solutions.  

Position Responsibilities: 

• Salesforce Architecture & Strategy 

• Define and implement scalable and extensible Salesforce architecture with a focus on CPQ, Billing, and Revenue Cloud, while ensuring seamless integration with Sales Cloud, Service Cloud, Commerce and Experience Cloud.  

• Architect solutions that support subscription and usage-based billing, pricing flexibility, and payment integrations. 

• Develop and maintain enterprise-wide Salesforce technical architecture standards, ensuring scalability, maintainability, and security across multiple Salesforce clouds.  

• Lead technical solution design by collaborating with Enterprise Architect, Functional Leaders, and Technical Leads to ensure the architecture aligns with business needs and IT strategy.  

• Act as the technical design authority, providing architectural oversight across all Salesforce implementations and ensuring adherence to best practices. 

• Architect and optimize customer and partner portal solutions using Experience Cloud, ensuring seamless self-service capabilities and user engagement. 

• Integration & Data Management 

• Work closely with the Data Integration team to architect scalable and efficient integrations between Salesforce and external enterprise applications, including Datawarehouse, financial systems, professional services, customer success, and soon to be sunset legacy systems ensuring seamless data flow and operational efficiency.  

• Architect the transition from legacy applications to Salesforce, maximizing OOB capabilities and minimizing custom development for scalability and maintainability. 

• Drive the adoption of low-code/no-code solutions, leveraging Flows, Lightning App Builder, and declarative automation tools to enhance agility, reduce technical debt, and improve system maintainability.  

• Design and implement API and middleware solutions (e.g., MuleSoft, Workato, Dell Boomi) to ensure secure, scalable, and efficient data exchange between Salesforce and external systems.  

• Oversee SFDC data modeling, governance, and migration strategies, ensuring data integrity, compliance, and a single source of truth across the enterprise. 

• Technical Debt Management & Platform Stabilization 

• Partner with functional and technical leaders to identify, refactor, and eliminate technical debt, ensuring a stable, scalable, and maintainable Salesforce environment.  

• Optimize Sales, Service, and Experience Cloud by collaborating with IT and business teams to streamline processes, enhance efficiency, and improve system performance.  

• Participate in system audits, implementing best practices for code quality, scalability, and security. 

• Development Governance & Best Practices 

• Provide technical leadership, ensuring adherence to Salesforce development best practices.  

• Establish and enforce coding standards, governance frameworks, and DevOps best practices (e.g., CI/CD with Copado, AutoRABIT, Harness etc.).  

• Mentor and guide developers on scalable solution design and implementation strategies. 

• Solutioning & Innovation 

• Collaborate with business analysts & business stakeholders to translate business requirements into scalable and maintainable Salesforce solutions. 

• Promote automation and AI-driven solutions to streamline sales, service, billing, and revenue processes. 

• Evaluate and implement emerging Salesforce technologies (e.g., AI-driven CPQ, data cloud, advanced analytics, revenue intelligence). 

Position Qualifications: 

• Bachelor’s degree in computer science or a related field.  

• 10+ years of Salesforce experience, including 5+ years as a Technical Architect.  

• Expertise in Salesforce CPQ, Billing, Revenue Cloud, usage and subscription billing models.  

• Experience with Sales, Service, Experience Cloud, and Data Cloud is a plus.  

• Hands-on knowledge of payment integrations and external Revenue recognition platforms. 

• Strong skills in documentation include creating UML, UPN, process flows, architecture diagrams, data modeling and ERDs.  

• Deep understanding and hands on experience of Salesforce architecture, Lightning, APEX, Flows, and declarative development.  

• Hands-on experience with enterprise integrations (REST/SOAP APIs, MuleSoft, Boomi, Workato, etc.).  

• Proficient in Salesforce security, data modeling, and performance optimization.  

• Experience with Salesforce DevOps, version control, and CI/CD tools (Copado/ AutoRABIT/ Harness).  

• Strong problem-solving skills, with a focus on technical debt reduction and platform stability.  

• Excellent communication and collaboration skills with technical and business teams.  

• Preferred Certifications: Salesforce Application/System Architect, Data Architect, Integration Architect, Platform Developer, CPQ Specialist, Revenue Cloud, Sales & Service Cloud Consultant. 

Salary: $175K - $240K + Bonus