We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the role:
As a Salesforce Technical Architect reporting to the VP of Go-To-Market Operations, you'll play a pivotal role in enhancing our sales and marketing operations. Your deep understanding of Salesforce Flows and Go-To-Market processes will be essential in designing and implementing solutions that drive operational excellence. You'll collaborate closely with cross-functional teams and contribute to our agile development process. This is a remote role, to work PST hours only from a remote location in Bangalore, India.
Responsibilities:
- Design & Implement Salesforce Solutions: Develop complex Salesforce Processes & Flows to automate and optimize business processes across sales, marketing, and customer success
- Collaborate with GTM Teams: Work closely with Go-To-Market teams to gather requirements and translate them into scalable technical solutions
- Technical Leadership: Provide architectural guidance and mentorship to developers and administrators, ensuring best practices in development and integration
- Agile Methodologies: Participate in sprint planning and work within agile frameworks to deliver projects on time
- Cross-Functional Integration: Collaborate with engineering and product teams to integrate Salesforce with Cresta’s AI-driven solutions via reverse ETL tools such as Hex, Hightouch, or Census
- Continuous Improvement: Lead ongoing enhancements of Salesforce functionalities, focusing on innovation and scalability
- Ensure Compliance & Security: Maintain adherence to coding standards, data security measures, and Salesforce best practices
Qualifications We Value:
- Experience: 8+ years in Salesforce development and architecture, with a strong focus on Salesforce Flows and Go-To-Market processes
- Technical Skills: Extensive experience with the Salesforce Platform, including proficiency in Apex, Visualforce, Lightning Web Components, configuration (flows, custom objects, & validation rules), and integrations with other GTM tooling (Netsuite, CPQ, Outreach, etc). Proven ability to design & implement complex Salesforce architecture. Expert-level knowledge of Salesforce data modeling, automation, & integration patterns
- Agile Experience: Strong background in Agile project management & working with cross-functional teams with sprint planning and agile development methodologies
- Leadership Abilities: Proven ability to lead technical teams and manage complex projects remotely
- Exceptional Communication: As a remote organization, you have the ability to work with technical and non-technical teams to clearly convey complex concepts
- Certifications: Salesforce Certified Technical Architect, Application Architect, or System Architect preferred
- Education: Bachelor's degree in Computer Science, Engineering, or a related field
- Communication Skills: Excellent verbal and written communication skills, comfortable working across time zones
- Remote Work: PST hours only from a remote location
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected].
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
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