At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
SentinelOne is looking for an experienced Salesforce Systems Analyst based in Costa Rica to join our team, as we expand our Salesforce instance and surrounding business system footprint. It is an exciting time at SentinelOne, a rapidly growing and innovative global cybersecurity company!
What will you do?- Salesforce Administration: Oversee daily maintenance of Salesforce.com, managing custom configurations (fields, page layouts, record types, etc.), and assisting in resolving user issues. You'll ensure that the platform is optimized and stable while driving enhancements.
- User & Data Management: Manage user profiles, licenses, roles, and permissions to ensure data security and access control across teams. Support teams in creating and optimizing reports, dashboards, and approval processes.
- System Integrations: Collaborate closely with IT and other business systems teams to maintain integrations between Salesforce and other platforms like DocuSign, Marketo, Conga, Zendesk, NetSuite, and Legal CLM.
- Automation & Process Management: Configure and optimize process automations, workflows, and approval processes to enhance operational efficiency. Ensure that Salesforce usage and limits are monitored, and system backups are performed regularly.
- Support & Training: Provide support and training for users across teams to promote user adoption and satisfaction. Ensure proper documentation of system processes and enhancements.
- Salesforce Tools: Leverage tools such as Apex Data Loader, Developer Console, Workbench, and DemandTools to manage and troubleshoot data-related tasks and operations.
- Salesforce DevOps: Hands-on experience with Salesforce DevOps processes including version control using Git (commits, branches, merges), CI/CD pipelines, and code deployments across environments. Familiarity with tools like Gearset, Copado, or Jenkins for release automation and change tracking.
- Salesforce Certifications:
- Salesforce Administrator Certification (Required)
- Salesforce Advanced Administrator Certification (Desired)
- Experience and Education:
- Good understanding of the Lead to Order Process
- Knowledge of Salesforce API and other integrations
- Level of education: BA/BS
- 3-4+ years of Salesforce support experience
- Skills and Competencies:
- Highly motivated, independent, and thorough, with strong analysis skills to identify problems and develop solutions
- Experience with any CPQ a plus (Salesforce CPQ preferred)
- Strong communication, customer service, and change management skills
- Robust problem-solving skills and excellent troubleshooting skills
- Strong spoken and written communication skills to address issues and walk users through resolutions.
- You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will be joining a cutting-edge project and will be able to influence the architecture, design, and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Paid Company Holidays
- Paid Sick Time
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
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What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution. Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities. SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks. We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more. At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats. We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively. To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
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