Salesforce System Administrator

Job Description:

About Packsize,

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Job Title: Salesforce System Administrator
 

Job Summary:
We are seeking a detail-oriented and customer-focused Salesforce.com Administrator to join our team, with a primary focus on end user support.  The Salesforce System Administrator is responsible for the day-to-day administration and support of the company’s Salesforce environment. This is a support-based role.  You will operate as the first line of assistance for Salesforce users and will be triaging issues and gathering information to help resolve tickets. 

What You’ll do:

• Serve as the primary support for Salesforce across the entire organization via Service desk Channels. 
• Triage and prioritize incoming Salesforce support issues, ensuring timely responses.
• Document clear steps to replicate problems and provide detailed descriptions as needed for escalation to higher-level support or development teams.
• Partner with the Information Systems team on projects involving Salesforce, including configuration changes, integrations, and system upgrades.
• Support user adoption and training efforts, helping end users understand new features and system enhancements.
• Maintain accurate records of all support interactions and resolutions in the ticketing system.
• Collaborate with other Salesforce administrators and developers to facilitate issue resolution.
• Identify recurring issues and contribute to the development of user-facing documentation and FAQs.
• User management - including creation, deactivation, and permission changes.
• Participate in routine audits and data quality checks as needed.

What You’ll Bring:

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.
• Salesforce Administrator certification (ADM 201) preferred.
• 1+ years of hands-on experience as a Salesforce Administrator.
• Knowledge of Salesforce APEX is a plus.
• Experience working with ticketing/service desk systems (e.g., Freshdesk, ServiceNow, Zendesk).
• Familiarity with SQL, SOQL, or other query languages.
• Strong organizational and project management skills.
• Understanding of business applications and middleware services, with experience in systems analysis and design.
• Forward-thinking with the ability to recommend process improvements and contribute to the strategic direction of Salesforce usage.
• Familiarity with Salesforce reporting and dashboards.
• Previous experience in a service desk or helpdesk environment.
• Experience in documenting processes and creating user guides.
• Excellent written and verbal communication skills.

What We Offer
 

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.