Salesforce System Administrator

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Salesforce System Administrator at our San Leandro, CA location. This is not a remote position, candidates must be located in the San Leandro, CA area.

SUMMARY

The Salesforce System Administrator plays a key role in developing, supporting, and enhancing Peterson’s Enterprise CRM System - Salesforce. This position will be responsible for establishing best practices in support of low code / semi-custom code environment, participating in build testing, and will serve as the in-house Salesforce expert (alongside third-party implementers) while also maintaining day-to-day configuration, support, maintenance, training, and improvements of the platform.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Serve as primary system administrator for Salesforce environment.  Understand solution designs and implement programmatic changes and configuration in Salesforce Sales, Service and Marketing.

• Collaborate with technical and operational users to understand their business needs and develop software solutions on the Salesforce platform that will improve / enhance the system.

• Prioritize and implement as appropriate while executing solutions via agile development methodologies.

• Configure Salesforce including but not limited to: Workflow, Process Builder, Flow, assignment rules, approval processes, user management, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, integrations, dashboards, and reports.

• Implement new Salesforce releases using established DevOps process and CI/CD pipelines.  Provide relevant training and support including creation of technical specifications, designs, and testing documentation.

• Review the system on an appropriate cadence to evaluate outdated processes, fields, and design elements.

• Steward the maturation of our enterprise Salesforce instance as interest grows.

• Actively pursue additional technical knowledge of Salesforce functionalities and apply learnings to new business needs or existing processes.

• Define and enforce strategy for low code/best practice architecture

• Ability to provide Salesforce end-user support and work with non-technical staff and constituents on technical topics.

• Prepare materials including user guides, system workflows, application documentation, test scripts as needed and conduct end-user training sessions.

QUALIFICATIONS

Bachelor's Degree from a fully accredited college in Computer Science or other closely related field and a minimum of five years of Salesforce Administrator experience; or an equivalent combination of education and work experience.  Proficiency in Salesforce ecosystem, data imports and exports, APIs, and Tableau reporting.  Preferred Experience with Salesforce Flow, Asset360, Azure DevOps, Microsoft M365, AppExchange, and work order management process understanding.  Contact center software system administration preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Preferred one or more Salesforce certifications (including but not limited to Salesforce Certified Field Service Lightning Consultant, Salesforce Certified Administrator, or Salesforce Certified Advanced Administrator) that demonstrate current knowledge as an administrator.  Salesforce CPQ certification highly preferred. 

The pay range for this position is $114,000-135,000 annually. (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.) 

Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.