The Salesforce Administrator is responsible for the configuration, maintenance, and ongoing optimization of the Salesforce platform. This position serves as the primary IT administrator for Salesforce and supports the management of related enterprise business platforms. The role partners with business and IT stakeholders coordinate platform configuration, integrations, automation, releases, governance, vendor support, and ongoing improvements aligned with organizational goals.
The ideal candidate possesses strong analytical and problem-solving skills, a deep understanding of Salesforce administration best practices, and the ability to translate business requirements into scalable Salesforce solutions.
What you’ll be doing:
Salesforce Administration
Administer and maintain Salesforce environments, including Sales Cloud, Service Cloud, Experience Cloud, and related applications.
Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, flows, and approval processes.
Manage user accounts, profiles, permission sets, roles, groups, and sharing rules.
Ensure platform security, data integrity, and compliance with company policies.
Maintain application standards, documentation, access controls, and support procedures.
Participate in application governance, security reviews, and lifecycle planning.
Business Process Support
Collaborate with stakeholders to gather requirements and implement Salesforce solutions that support business objectives.
Analyze existing business processes and recommend enhancements to improve efficiency and user adoption.
Configure and optimize automation using Salesforce Flow and other native tools.
Data Management
Perform data imports, exports, cleansing, deduplication, and migration activities.
Monitor data quality and establish processes to maintain accurate and reliable information.
Develop and maintain data governance standards and procedures.
Reporting and Analytics
Create and maintain reports, dashboards, and KPI metrics for business leaders.
Provide analytical insights and recommendations based on Salesforce data.
Support forecasting, pipeline management, and operational reporting initiatives.
System Support and Training
Serve as the primary point of contact for Salesforce support requests.
Troubleshoot and resolve system issues in a timely manner.
Develop user documentation, training materials, and best practices.
Conduct end-user training and onboarding sessions.
Support vendor relationships, licensing reviews, platform renewals, and product evaluations.
Integration and Release Management
Support integrations between Salesforce and external business systems.
Coordinate testing and deployment of system enhancements and releases.
Evaluate new Salesforce features and recommend adoption opportunities.
Manage or coordinate integrations and workflow automation across Salesforce and other enterprise platforms.
Monitor integration failures, platform issues, data quality, and support trends.
Coordinate platform enhancements, maintenance, releases, testing, and change activities.
Coordinate with internal technical teams and third-party implementation partners.
What you’ll need:
Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field, or equivalent work experience.
3+ years of Salesforce administration experience.
Experience with Salesforce configuration, security, reporting, and automation tools.
Strong understanding of CRM concepts and business processes.
Experience with data management, data quality, and reporting.
Excellent problem-solving, communication, and organizational skills.
Bonus Points:
Salesforce Administrator Certification (or Advanced).
Experience with Sales Cloud, Service Cloud, and Experience Cloud.
Experience supporting Salesforce integrations and third-party applications.
Knowledge of Agile project methodologies.
Basic understanding of Apex, SOQL, and Lightning Platform capabilities.
Experience administering or supporting HubSpot, including CRM configuration, workflows, permissions, data quality, and Salesforce synchronization.
Experience with Atlassian products such as Jira, Jira Service Management, Confluence, and Bitbucket.
Experience administering or supporting ServiceNow and related IT service-management workflows.
Experience supporting integrations between enterprise SaaS products using APIs, middleware, webhooks, or integration platforms.
Experience building or managing cross-platform workflow automation.
Familiarity with SSO, user provisioning, role-based access, audit logging, and application security controls.
Experience coordinating SaaS vendors, licensing, upgrades, integrations, and application support.
Familiarity with application lifecycle management, change management, testing, and release coordination.
Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.
Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.
This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.
First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
Skills Required
- Bachelor's degree in IT, Business, Computer Science, or equivalent experience
- 3+ years of Salesforce administration experience
- Experience with Salesforce configuration, security, reporting, and automation tools (Flows, validation rules, page layouts, permission sets)
- Strong understanding of CRM concepts and business processes
- Experience with data management, data quality, imports/exports, deduplication, and reporting
- Excellent problem-solving, communication, and organizational skills
- Authorized to work in the United States (no employment-based visa sponsorship)
- Salesforce Administrator Certification or advanced Salesforce certification
- Experience with Sales Cloud, Service Cloud, and Experience Cloud
- Experience supporting integrations, third-party applications, APIs, middleware, webhooks, or integration platforms
- Basic understanding of Apex, SOQL, and Lightning Platform capabilities
- Experience with HubSpot CRM and Salesforce synchronization
- Experience with Atlassian tools (Jira, Jira Service Management, Confluence, Bitbucket)
- Experience administering or supporting ServiceNow
- Familiarity with SSO, user provisioning, role-based access, audit logging, and application security controls
- Knowledge of Agile project methodologies and application lifecycle/change management
What We Do
First Orion is a global provider of digital call experiences for the world's leading carriers, enterprises, and developers. The First Orion Communications Protection services provide scam, fraud, and spoof defense solutions to hundreds of millions of consumers. The company's Branded Calling solutions, INFORM® and ENGAGE®, allow businesses to customize their calls with a name, logo, and short message. Our solutions are STIR/SHAKEN-capable to deliver RCD and other technologies in the future. First Orion powers enhanced branded communication experiences for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, AT&T, along with Fortune 500 brands, PrivacyStar®, and other mobile apps. First established in 2008, First Orion is headquartered in North Little Rock, Arkansas, with offices in Seattle, London, Dubai, and Sao Paulo, and over 350 people employed globally. Make the connection at www.firstorion.com, @FirstOrionCorp, or the First Orion Blog.
