Salesforce Support Specialist

Job Title

Salesforce Support Specialist

Job Description Summary

Join our global team as a Salesforce Support Specialist and play a pivotal role in enhancing our Salesforce platform, a cornerstone of our company strategy.
The successful candidate will support the TDS team in various administrative and configuration-related tasks to ensure smooth operations and efficient service delivery.
You will work alongside our team of Salesforce Developers, Administrators, Data Analysts, Functional consultants and Product Owners to best service our user base.

Job Description

Key Responsibilities:

• Salesforce Administration:

  - Manage user accounts, profiles, roles, and permissions.

  - Maintain and update data in Salesforce, ensuring accuracy and completeness.

• Configuration and Customization:

  - Support the configuration of Salesforce objects, fields, flows, and validation rules.

  - Assist in the implementation of new Salesforce features and functionalities.

  - Participate in the customization of Salesforce to meet specific business requirements.

• Technical Support:

  - Provide first-level support for Salesforce-related issues and escalate as necessary.

  - Troubleshoot and resolve technical problems related to Salesforce configurations.

  - Collaborate with the TDS team to identify and resolve system issues.

• QA & UAT : 
  - Create and maintain detailed documentation for QA & UAT
  - Support UAT participants and assist to complete on time
  -Perform QA on items to ensure business requirements are met
  -Raise QA & UAT bugs

• Documentation and Training:

  - Create and maintain detailed documentation for Salesforce configurations and processes.

  - Assist in developing training materials and conduct training sessions for end-users.

  - Provide ongoing support and guidance to users on Salesforce best practices.

• Continuous Improvement:

  - Identify opportunities for process improvements and automation within Salesforce.

  - Stay updated with the latest Salesforce releases and recommend relevant updates.

  - Participate in regular team meetings to discuss ongoing projects and provide status updates.

Requirements:

• 2+ years of Salesforce experience with hands-on configuration of Salesforce Sales Cloud.

• Strong understanding of Salesforce development in an agile environment.

• Experience in a support role, preferably within a technology or data services team.

• Proven analytical and problem-solving skills in a fast-paced environment.

• Ability to prioritize tasks and collaborate effectively within a team.

Desired Attributes:

• Excellent problem-solving and troubleshooting abilities.

• Strong communication and interpersonal skills.

• Ability to work collaboratively in a team environment.

• Attention to detail and strong organizational skills.

Qualifications & Technical Skills:

•  Proficient in Salesforce administration, including user management, security, and data management.

• Strong understanding of Salesforce configuration and customization, including objects, fields, workflows, and validation rules.

• Basic knowledge of Apex, and Lightning components is a plus.

  Proficiency in Microsoft Excel, PowerBI, SQL Queries.

• Salesforce Certifications (Advanced Administrator, Platform App Builder, Platform Developer 1)

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and

live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.