Salesforce Support Engineer

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:

Salesforce Support Engineer

Company:

Prologis

A day in the life

Prologis’ scale and position in the industry enable us to take advantage of outstanding data and technology opportunities like never before – it is why these are at the heart of our strategy to “stay ahead of what’s next."

We are seeking a hard-working Salesforce Support Engineer who will provide day-to-day support to Salesforce end-users (900+). You will partner with multiple Prologis Business Units and multi-functional teams to drive adoption throughout the organization and provide support. In addition, you'll be assigned special technical projects related to Salesforce Operations objectives. The successful candidate is passionate about supporting the adoption and growing the value of Prologis's Salesforce.com system.

Key responsibilities include:

• Provide day-to-day end-user support and training for all Salesforce configurations, functions, and features.
• Work support ticket requests and provide timely resolution and end-user follow-up.
• Resolved customer service issues and skillfully managed complex customer service needs.
• Improving processes to prevent issues from recurring in the future.
• Assist with system maintenance and maintain a flexible and proactive work environment
• Drive end-user adoption, value, and return on investment.
• Deliver timely, accurate, and impactful business information.
• Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this.
• Designing and conducting training sessions and updating training materials.
• Handle special projects as assigned. This includes annual and monthly reporting and ad hoc reporting.

Building blocks for success

Required:

• 3+ years’ experience of Salesforce Platform Administration
• Experience with data management and data quality assurance, demonstrating attention to detail coupled with a strong sense of urgency, accountability, and effective time management skills.
• Experience in handling complaints and stakeholder coordination
• Fluent English
• Preferred:
• Excellent written and verbal interpersonal skills.
• Manage customer expectations and internal escalations
• Must have attention to detail, a dedication to quality, and customer happiness.
• Understanding of out-of-the-box Salesforce capabilities, worked with AppExchange solutions.

What’s in it for you?

• Hybrid environment
• 25 days leave vacation
• Laptop
• Health insurance allowance
• Commuting allowance
• Gym membership
• Home office budget (one off EUR 400)
• Life insurance
• Education benefit
• Several wellnesses services
• Dynamic and highly professional international work environment
• Great prospects for personal development
• A unique opportunity to join a leading global team
• Possibility for the role to expand in its scope dependent on the individual’s ability to demonstrate their competence and responsibility.

#LI-EG1

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type:

Full time

Location:

Amsterdam, Netherlands

Additional Locations:

Warsaw, Poland