Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Here’s the impact you’ll make and what we’ll accomplish together
The Salesforce Solution Architect will play a pivotal role in driving digital transformation for our clients. This role requires a deep understanding of Salesforce, strong technical skills, and a passion for delivering innovative solutions. The ideal candidate will be a seasoned Salesforce expert with a proven track record of designing and implementing complex Salesforce solutions while leveraging expertise in multiple clouds.
Responsibilities
- Solution Architecture and Design
- Design and implement robust Salesforce solutions across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
- Define and implement technical architecture strategies, roadmaps, and solutions.
- Lead the end-to-end implementation of complex Salesforce projects.
- Understand and align solutions with Salesforce Well-Architected best practices.
- Business Development and Client Relations
- Support business development initiatives and build strong client relationships.
- Act as a trusted advisor, translating business requirements into technical solutions.
- Team Leadership and Collaboration
- Mentor and guide team members, fostering a culture of continuous learning.
- Collaborate with cross-functional teams to deliver successful projects.
- Drive innovation and improvement within the Salesforce practice.
Qualifications and Skills
- 10+ years of experience in Salesforce architecture, design, and implementation.
- Traditional consulting experience required, preferably gained within a tech or management consulting firm, demonstrating expertise in delivering complex solutions, managing client relationships, and driving strategic initiatives across diverse industries.
- Deep expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
- Experience with Revenue Cloud and CPQ (Configure, Price, Quote) solutions
- Expertise in UI frameworks including Salesforce Lightning Design System, AngularJS, Sencha, and Bootstrap.
- Experience with integration platforms such as MuleSoft, Informatica, Okta, and APIs (e.g. Jira, IBM-CCMS, LivePerson).
- Strong understanding of Salesforce platform capabilities and limitations.
- Experience with Salesforce integration patterns and API-led connectivity.
- Understanding of AI and machine learning technologies, including Salesforce Einstein Analytics, with experience applying these tools within and beyond the Salesforce ecosystem.
- Proficiency in Salesforce configuration, customization, and development.
- Strong problem-solving and analytical skills.
- Excellent communication and presentation skills.
- Ability to lead and mentor teams.
Certifications
- Salesforce certifications (e.g., Certified Application Architect, Certified System Architect, Certified Technical Architect).
- Additional certifications in relevant technologies (e.g., MuleSoft, Vlocity) are a plus.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
What We'll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Parental Leave
- Employee Share Purchase Plan
- Employee Assistance Program (EAP)
- And more!
*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.
USA Pay Range
$116,800—$146,000 USD
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What We Do
We help our clients realize the potential of rapidly evolving mobile technologies, from developing a mobile strategy to launching mobile products. Our unique team permits us to address our clients concerns at the highest strategic level, while ensuring that all recommendations are presented in the context of real-world build costs and timelines. We then have the expertise to take the strategy through the mobile product design, development, testing, launch and growth phases. Our main areas of focus are:
- App Development
- Web Development
- OTT Development
- Digital Product Strategy
- Digital Product Design
- Growth
- Voice Technology
We serve Fortune 500 clients such as 21st Century Fox, Synchrony Financial, ABInBev, PepsiCo, Alliant Credit Union, Wyndham Hotels & Resorts, Regal Cinemas, and National Geographic.
WillowTree, LLC was founded in 2007 with offices in Charlottesville, VA and Durham, NC, Brooklyn, NY, and Columbus, OH.
