Salesforce Solutions and Strategic Director

Job Description
Salesforce Solutions and Strategic Director
Wilmington, DE
Monday-Friday (8am-5pm EST)
Hybrid Work Model
CSC is seeking an experienced Salesforce Solutions and Strategic Director to lead the vision, design and execution of our Commercial Salesforce instance. The ideal candidate is both a big-picture strategist and a hands-on leader, able to translate business needs into scalable, future-proof Salesforce solutions that improve customer experience, streamlines operations, and enables data-driven decision-making This leader will serve as the strategic architect and trusted advisor, aligning Salesforce capabilities with organization goals, while driving innovation and maximizing ROI from our Salesforce investment.
Primary Responsibilities:

• Define, drive and implement an overall Salesforce roadmap, aligning it with corporate goals and objectives
• Lead the design and delivery of scalable, integrated Salesforce solutions across Sales and Marketing
• Proactively identify opportunities to expand Salesforce capabilities, adopt emerging technologies, and enhance operational efficiency
• Mentor and guide a team of Salesforce administrators fostering a culture of collaboration, learning, and high performance
• Establish best practices for security, integrations, and platform governance across the organization, breaking down silos and expanding efficiencies
• Partner with executive leadership, business stakeholders, and cross-functional teams to identify priorities, opportunities, and gaps in Salesforce utilization
• Lead end-to-end Salesforce projects, identify and gather requirements, translating into best practices, scalable solutions with a focus on exceptional user experience
• Collaborate with Salesforce and third-party vendors to evaluate products, negotiate agreements, and ensure successful delivery
• Design and oversee integrations between Salesforce and other systems or third party suppliers
• Proactively identify opportunities for automation, process improvements, and increased efficiency within the Salesforce environment.

Experience

• 15+ years of experience working with Salesforce in a leadership capacity, with at least 10 years' hands-on experience in Salesforce administration
• Proven track record in managing large-scale Salesforce implementations and cross-functional teams
• Extensive experience in configuring and customizing Salesforce across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud and AppExchange solutions.).
• Salesforce consulting background experience a plus

Skills and Knowledge

• Strong knowledge of Salesforce platform tools, including Lightning Experience, Apex, Visualforce, and Salesforce integrations with third party platforms
• In-depth understanding of Salesforce automation tools, including Process Builder, Flow, and Workflow Rules
• Expertise in Salesforce architecture, security model, and data management
• Experience implementing Salesforce configuration changes
• Exceptional project management and leadership skills with the ability to prioritize and execute multiple initiatives
• Strong analytical and problem-solving skills, with the ability to analyze complex business requirements and translate them into technical solutions
• Strong communication skills with the ability to engage stakeholders at all levels of the organization
• Ability to balance strategic thinking with a hands-on approach to solving problems and implementing solutions
• A proactive attitude to platform enhancements, self-starter with the ability to drive initiatives independently and as part of a team
• Excellent relationship-building skills

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.