Salesforce Solution Architect

Salesforce Solution Architect

Your responsibilities may include, but are not limited to:

• Issue Identification and Analysis:

  • Monitor Salesforce systems to identify issues and performance bottlenecks.

  • Analyze root causes of Salesforce issues and develop remediation plans.

  • Collaborate with business users to understand and document issues.

• Issue Resolution:

  • Develop and implement solutions to resolve Salesforce issues, including code fixes, configuration changes, and data corrections.

  • Perform thorough testing of remediation solutions to ensure effectiveness and stability.

  • Work with Salesforce support and external vendors as needed to resolve complex issues.

• System Maintenance and Optimization:

  • Conduct regular system health checks and performance tuning.

  • Implement best practices for Salesforce system maintenance and optimization.

  • Ensure compliance with Salesforce security and governance standards.

• Documentation and Reporting:

  • Maintain detailed documentation of issues, remediation steps, and resolutions.

  • Provide regular status updates and reports to management and stakeholders.

  • Develop and maintain knowledge base articles and user guides.

• Collaboration and Support:

  • Work closely with Salesforce functional and technical teams to ensure seamless integration and operation.

  • Provide support and training to end-users on Salesforce functionalities and issue resolution.

  • Participate in Salesforce upgrade and enhancement projects as needed.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

• Bachelors Degree or equivalent work experience

• 3+ years of experience in Salesforce development and support

• 3+ years of experience in Salesforce issue remediation and system optimization

• 3+ years of experience working on Salesforce modules such as Sales Cloud, Service Cloud, and Marketing Cloud.

• Experience in technology transformation programs

Preferred Qualifications

• Apex, Visualforce, Lightning Components, and Salesforce configuration.

• Salesforce integration technologies (REST/SOAP APIs, MuleSoft, etc.).

• Salesforce DX and CI/CD tools is a plus.

• Database management and SQL

Disclaimer

This description is not designed to be a complete list of all duties and responsibilities required of the position.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Salary Range:

$125,800.00 - $188,600.00

Posting Start Date:

2024-12-05

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.