At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
As a Solution Architect, Data & AI, you will be responsible for driving the solution for and shaping Data 360 and AI-powered experiences that deliver impactful business value to our clients. You'll work with our talented AI and Data team to make significant contributions to our success and delight customers.
This position blends discovery, solution design, and architecture with a strong consultative, customer-facing focus—translating business requirements into well-architected Data 360 and Agentforce solutions and tying outcomes to measurable business value.
You'll have the opportunity to:- Provide industry best practices and serve as a trusted client advisor on customer data strategy and AI.
- Drive requirement gathering and serve as the Salesforce Data 360 platform expert.
- Lead discovery and architecture of customer data strategies, ensuring alignment between business goals, data models, and AI-driven use cases.
- Assess existing data ecosystems—legacy data warehouses, cloud platforms, and integrations—to define the optimal Data 360 architecture and migration strategy.
- Design scalable, secure data architectures—defining DLOs, DMOs, identity resolution strategies, and real-time data activation patterns.
- Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals.
- Demonstrate how Data 360 unlocks value across NeuraFlash's Solution Groups including Revenue, Service, Field Service, Digital Experiences, Marketing, and Agentforce use cases.
- Translate business requirements into well-architected solutions and provide input on detailed design specifications and project plans.
- Tie outcomes to business value (return on investment) through storytelling.
- Coach and mentor junior technical and functional team members, and follow new Salesforce product and technical capabilities.
- 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
- 5+ years of CRM or data platform industry experience
- Ability to drive requirement gathering and lead discovery workshops
- Ability to understand & recommend optimal architectural patterns to optimize consumption with Data 360 & Agentforce.
- Hands-on experience architecting and implementing Salesforce Data 360 as a CDP, Predictive & Generative Capabilities eg. RAG, Search Index Configuration, Data Ingestion
- Understanding of data modeling, identity resolution, segmentation, and activation concepts
- Proven ability to design and optimize business processes and data flows across disparate systems
- Ability to tie outcomes to business value (return on investment) through storytelling
- Comfortable using flow charting and data-modeling tools (e.g., Lucidchart)
- Willing and able learner of new technologies
- Hands-on experience with Agentforce or other Generative AI driven platforms
- Experience with GenAI prompt writing and RAG concepts
- Salesforce certifications, preferably Data Cloud Consultant and an Application/Solution Architect credential
- Experience defining robust testing approaches for data and GenAI solutions
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Skills Required
- 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
- 5+ years of CRM or data platform industry experience
- Hands-on experience architecting and implementing Salesforce Data 360 as a CDP
- Understanding of data modeling, identity resolution, segmentation, and activation concepts
- Proven ability to design and optimize business processes and data flows across disparate systems
- Comfortable using flow charting and data-modeling tools (e.g., Lucidchart)
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics. We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment. Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
