Company Overview
Citco is a global leader in fund services, corporate governance, and related asset services. With over 80 years of experience, Citco provides solutions across the financial ecosystem, supporting hedge funds, private equity, real assets, and institutional investors. Our commitment to innovation, operational excellence, and client service has made us a trusted partner for the world’s most sophisticated investors.
Within Citco’s Client Experience Technology organization, Salesforce serves as the core platform driving our client engagement, service management, and digital transformation strategy. We are expanding our Salesforce team to deliver scalable, high-impact solutions that enhance how we serve our clients globally.
The Role
We are seeking an experienced Salesforce Developer to join our growing Salesforce Platform Team. This is a full-time, hybrid role .
The ideal candidate will be hands-on with Salesforce development, comfortable working across Sales Cloud, Service Cloud (especially Case Management), Data Cloud, and AgentForce, and experienced with integrations and automation. This role offers the opportunity to build enterprise-scale Salesforce capabilities in partnership with product owners, architects, and business teams across Citco.
ResponsibilitiesKey Responsibilities
Salesforce Development
- Design, develop, test, and deploy high-quality solutions using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies.
- Customize and extend Sales Cloud and Service Cloud (with a focus on Case Management) to support business workflows and improve client experience.
- Develop and maintain integrations with internal systems, Data Cloud, and telephony platforms to enable seamless data flow and client interaction.
- Implement and maintain CI/CD pipelines, automated testing, and code versioning practices.
- Partner with the Salesforce Architect to ensure scalable, secure, and maintainable designs.
Collaboration & Delivery
- Work closely with Product Owners, Business Analysts, and QA teams to translate business needs into technical requirements.
- Participate in design reviews, sprint planning, and code reviews to ensure alignment with standards and best practices.
- Support UAT, release activities, and post-deployment stabilization.
- Provide ongoing maintenance, enhancements, and performance tuning of the Salesforce platform.
Innovation & Continuous Improvement
- Stay current with Salesforce releases and evaluate new features for potential adoption.
- Contribute to the continuous evolution of Citco’s Salesforce Center of Excellence (COE), development standards, and platform roadmap.
- Recommend improvements to development processes and automation strategies.
Education:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience:
- 5–8 years of experience in Salesforce development within an enterprise environment.
- Proven expertise with Sales Cloud, Service Cloud, and Lightning Web Components.
- Hands-on experience with Apex triggers, REST/SOAP APIs, Data Cloud, and system integrations.
- Experience with telephony integrations (Amazon Connect, Genesys, etc.) and Einstein Analytics is highly desirable.
- Familiarity with Agile delivery and CI/CD (Gearset, Copado, or equivalent tools).
Skills:
- Strong understanding of Salesforce data model, security model, and governor limits.
- Excellent problem-solving and debugging skills.
- Strong collaboration, communication, and documentation abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Certifications (Preferred):
- Salesforce Certified Platform Developer I / II
- Salesforce Certified Sales Cloud Consultant or Service Cloud Consultant
- Salesforce Application Architect certification is a plus
Why Citco
At Citco, you’ll be part of a global organization that values innovation, collaboration, and excellence. Our Salesforce ecosystem is at the heart of a multi-year transformation to redefine the client experience. Join us to help shape that future.
What We Do
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands. Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions. Our Divisions Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more. Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services. Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms. Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
