Summary of Task and Duties
- Providing day-to-day support for multi-org environment across 4 Divisions
- Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues
- Proactive Monitoring on admin errors on the platform
- Manage offshore developers’ resources for development of break/fix
- Daily interaction with Director, CRM & Enterprise Solutions
- Daily interaction with DevOps Support team
- Daily interaction with Solution Analysts
Skills needed
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified CPQ Specialist
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
- Salesforce Certified Platform App Builder
- Copado Experience
Additional Preferred Skills
- Salesforce Certified Business Analyst
General Skills
- Strong communication skills
- Well organized and self-motivated
- Strong Critical thinking skills
- Flexibility to meet continuously changing priorities and challenges
- Strong attention to detail
- Minimum 5+ years’ experience
- 3 days at client’s location
Skills Required
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified CPQ Specialist
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
- Salesforce Certified Platform App Builder
- Minimum 5+ years' experience
What We Do
Apps Associates is an enterprise application services leader with a customer-first focus. Apps Associates has more than two decades of experience helping organizations innovate through digital transformation initiatives. Customers such as Brooks Automation, Hologic Inc., Edwards Vacuum, and Take Two Interactive Software turn to Apps Associates for strategic counsel, system integration and the services required to solve their most complex business challenges – utilizing experience in analytics, application modernization, process automation, digital systems, technology and operations. To learn more about how Apps Associates can help you align your business with the right technology, visit: www.appsassociates.com
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