The Role
Lead Salesforce declarative configuration and architecture across the full project lifecycle. Serve as SME for advanced Flow and platform features, mentor junior configurators, collaborate with analysts and developers, drive scalable solutions, and support client discovery, deployment, and AI-enabled initiatives.
Summary Generated by Built In
From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
By joining our rapidly growing Salesforce practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored, integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.
We are seeking a Senior Salesforce Configurator with 6+ years of relevant experience to join our dynamic team. This role is designed for a highly skilled configurator who can serve as a key technical leader on projects. As a Senior Configurator, you will act as a subject matter expert and mentor, guiding the project team and client through the full project lifecycle, from discovery through deployment.
What You'll Do:
- Understand business goals and support discovery sessions.
- Collaborate closely with the Business Analyst or Product Owner to refine and prioritize user stories and features, providing technical insights to ensure they are achievable.
- Analyze complex, holistic business processes and break them down into smaller, manageable, and actionable requirements.
- Serve as the primary subject matter expert for declarative capabilities, including advanced Flow and other platform functionality.
- Champion solutions that are scalable, maintainable, and reduce technical debt, showcasing an architectural mindset.
- Lead configuration efforts, setting the team up for success by championing best practices and naming conventions.
- Collaborate with the development team to define the interaction between declarative configurations and custom code.
- Mentor and guide junior configurators, resolving blockers and serving as a technical escalation point.
- Actively prepare for and lead client discussions, offering strategic technical recommendations with a focus on business value.
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.
What You'll Bring:
- 5+ years of experience in Salesforce.com.
- 5+ years of systems consulting experience.
- Strong understanding of key business processes such as Sales, Service, and Experience Clouds.
- Expert Salesforce configurator.
- Ability to work within a team environment, supported by strong communication skills.
- Well-organized, results-driven, and eager to solve difficult problems.
- Excellent organizational, verbal, presentation/facilitation, and written communication skills.
- Willingness to travel for team events as needed.
- Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
- Continuous Learning Mindset: Openness to learning and applying emerging technologies, including AI and automation, in alignment with firm policies and client standards.
Qualifications:
- Experience in a consulting or professional services environment is preferred.
CrossCountry Consulting is required to include an estimate of the compensation range for this role. The following range takes into account a wide range of factors including but not limited to, skills, experience, education, licenses, certifications, business needs, and internal equity. An estimate of the current range is $85,000 - $150,000 per year + annual bonus + additional benefits.
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Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
Skills Required
- 6+ years of relevant experience
- 5+ years of experience in Salesforce.com
- 5+ years of systems consulting experience
- Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud business processes
- Expert Salesforce configurator with advanced declarative capabilities (including Flow)
- Architectural mindset to design scalable, maintainable solutions and reduce technical debt
- Experience collaborating with development teams to integrate declarative configuration and custom code
- Mentor and technical escalation point for junior configurators
- Excellent organizational, verbal, presentation/facilitation, and written communication skills
- Willingness to travel for team events as needed
- Comfort responsibly exploring and adopting firm-approved AI tools
- Continuous learning mindset and openness to emerging technologies
- Experience in a consulting or professional services environment
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The Company
What We Do
CrossCountry Consulting is a trusted business advisory firm that provides customized finance, accounting, human capital management, risk, operations and technology consulting services to leading organizations facing complex change. We partner with our clients to help them navigate pressing business challenges and achieve goals related to improving operations, minimizing risks and enabling future growth.
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