SALESFORCE Senior Administrator

Come join our GTE Financial team!

We are looking for a self-motivated, leader, forward thinking, detailed and tactical, strategic individual to join as a Senior Salesforce Administrator. The Senior Salesforce Administrator is responsible for Salesforce Financial Services Cloud (FSC) application and technical support, including leveraging the functionality of the application(s), designing, developing, and deploying custom workflows, managing the vendor relationship, maintaining a professional working relationship with end users, and serving as the highest level of troubleshooting expertise and technical competency for GTE.

What does GTE look for as a Sr. Salesforce Administrator?

Design and Develop:

• Lead Salesforce FSC platform initiatives and enhancements by partnering with business and technology leaders to define scope, requirements, success criteria, and delivery approach.
• Configuring Salesforce objects, workflows, permissions, automations, and data rules using platform best practices.
• Translating business needs into scalable technical solutions and validating work delivered by the implementation partner.
• Build and maintain Salesforce FSC components, including objects, fields, record types, page layouts, and user interface configurations.
• Design and develop advanced flows and automation to support end-to-end operational processes across the credit union.
• Configure permission sets, profiles, role hierarchy, and group membership to ensure secure and appropriate access.
• Design and manage queues, routing rules, and assignment logic for efficient case and interaction handling.
• Prepare an annual application plan for mission-critical or enterprise-level applications, including disaster recovery plans, and participate in testing those plans.
• Lead the design and building of integrations between Salesforce and core banking platforms, digital channels, data warehouses, and third-party systems.
• Define data mapping, transformation rules, and integration logic to ensure accuracy and reliability.
• Own error handling, reconciliation, and exception management for integrated data flows to ensure data integrity and timely resolution.
• Collaborate with middleware teams and external vendors to resolve integration defects or performance issues.
• Serve as the primary point of contact for Salesforce FSC platform stakeholders, coordinating delivery and issue resolution across business teams, TS, and vendors.
• Own Salesforce FSC release management and platform upgrades, including deployment planning, testing coordination, change communication, and post-release validation.

Knowledge and skills:

• Effective cross-functional leadership and negotiation skills to effectively direct work required from others.
• Advanced ability to think creatively and research via multiple channels to solve problems with varying degrees of difficulty.
• Excellent interpersonal and presentation skills to effectively communicate with staff, management, and outside contacts.
• Working understanding of business and system processes within multiple areas.
• Advanced analytical skills, with a high degree of attention to detail.
• Excellent troubleshooting skills with the ability to learn new software.
• Excellent time management with the ability to plan, organize, schedule, and implement projects in accordance with the GTE and industry project management methodologies.
• Knowledge and understanding to configure and implement system configurations using IT change management best practices.
• Skilled at simulating, reviewing, and testing system changes.
• Knowledge and understanding of computer software and applications used to support report development, including, but not limited to, SQL, Microsoft 365, and Visio.
• General understanding of programming, database design and development, data sources, and data feeds used to populate reports.
• Experience with executing all forms of testing (Regression, Functional, Stress, and Negative) with knowledge of software testing SDLC practices and quality assurance techniques.
• Working knowledge of client-server concepts and familiarity with various technologies used within the TS areas and the IT industry.
• Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
• Motivated to learn new business and technical concepts.

Operational Support:

• Must demonstrate a fundamental knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Required Qualifications:

• Salesforce Certified Platform Administrator certification required.  

• 5+ years administering Salesforce (FSC preferred), including automation, security, and data governance.  

• Experience in a credit union or financial industry is required. 
• B.A. or B.S. degree in IT, business, or equivalent educational or work experience. 

Position Details:

• Location:  Downtown Tampa – GTE Headquarters
• Department Hours:  Monday– Friday (9:00 am to 5:00 pm)

Full-time hours required, with additional hours necessary to accomplish objectives, goals, and projects.

The position is defined as hybrid in nature (in-office or remote) and may be changed at any time by management with appropriate notice, if possible.

Required for Remote/Hybrid Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Some positions will require performance standards to be met to qualify for alternative work arrangements.
• Required to have power and high-speed internet of over 100MB (minimum).
• Video capability (connection of 1.5 Mbps up and down recommended).
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Hybrid candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Come and join our award-winning team!

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.