Salesforce QA Consultant
At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
As a Salesforce QA Consultant, you’ll apply and develop your analytical, interpersonal, creative thinking, business management, and leadership skills from day one. You'll begin as a generalist and be placed in the thick of the action, as you work side by side with some of the best consultants and project managers in the business
What you’ll do:
- Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations.
- Gather and analyze requirements from business teams and stakeholders to determine appropriate QA Activities based on the requirements.
- Draft Test Plans, Create Test cases, regression test plans, and other QA related documents.
- Implement, improve, and maintain new and legacy testing cases/suites for both the Developer and Administrator teams.
- Lead weekly & monthly release regression test cycles.
- Identify platform issues and craft proactive resolutions and communication plans to remedy.
- Review the development work consistently and own the quality of the QA work.
- Owns the QA lifecycle and is responsible for managing QA risks throughout the project.
- Communicates and enforces the best practices and QA standards.
- Manage QA Team Members efficiently on mid/large scale programs
- Innovative ideas to improve or enhance the existing QA Process
Who you are:
- You have a strong ability to support the creation of innovative digital transformation strategy and to help deliver and implement an operational solution that is customer-centric
- You are a technology enthusiast and can support a program’s diagnostics surrounding complex business/technical challenges to implement innovative digital solutions with the latest technologies.
- You are passionate about SFDC technology and are driven to keep up to date with the latest functionality.
- You are flexible with the ability to handle multiple demands, shifting priorities, and rapid change. Ambiguity is not something that scares you.
- You are recognized as trusted, empathetic, and accountable in relationships with clients, colleagues, vendors, and other industry professionals.
- You are optimistic and demonstrate a positive mental attitude. You persist in seeking goals and operate from a commitment to success rather than fear of failure.
What you bring:
- 4+ years of client-facing QA consulting experience
- 3+ year of Salesforce-specific QA and/or Release management experience
- 3+ years of experience working with Salesforce solutions with an emphasis on cross-cloud solutions.
- Good stakeholder management and communication skills, and the ability to articulate issues, processes, and outcomes.
- Demonstrated success working in a collaborative environment to support a scalable solution to meet client business needs.
- Salesforce certification(s) and overall understanding of the platform and capabilities of products, specifically Heroku, Sales Cloud, Service Cloud and Marketing Cloud.
- Knowledge of Salesforce Tooling API and Debugging logs
Top Skills
What We Do
Horizontal Digital is an experience forward consultancy that invests in understanding the needs, wants and ambitions of customers through the data they provide — data that is unlocked across every digital experience and engagement. We use this data to meet customers in the right moment, at the right time, on the right channel. And we amplify these moments with precise strategies, technologies and creative approaches to maximize their value.
Founded in 2003, we are a certified Minority Business Enterprise that proudly invests in diversity and growth of our in-house talent as well as our local communities through charitable and on-site volunteer efforts.
Horizontal Digital is headquartered in Minneapolis, MN. Additional U.S. offices are in Denver, Dallas and Indianapolis, with a global presence in Dubai; U.A.E.; Bengaluru, Vadodara and Pune, India; and Kuala Lumpur, Malaysia.
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