We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Salesforce Process Implementation Specialist plays a vital role at Omnicare by continually improving and enhancing the Salesforce platform. This initiative-taking, business-facing role gathers requirements and feedback, designs scalable solutions aligned with best practices, and supports delivery of initiatives on the product roadmap. Because the Salesforce user experience is a priority, this person will also support user management, resolve support tickets, deliver training, and design solutions that improve user satisfaction.
The ideal candidate can translate business requirements into technical documentation, assist with feature deployments, and coordinate implementation activities. This position has a strategic focus on increasing user adoption while maintaining Salesforce best practices. Success requires the ability to communicate Salesforce technical concepts clearly and effectively to business stakeholders and end users.
Primary Responsibilities
- User Support, Adoption & Communication
- Communicate platform changes and project updates to end users and stakeholders.
- Resolve support tickets and manage users and licenses, including account setup and deactivation, roles, profiles, permissions, public groups, and sharing rules.
- Plan and conduct user training sessions.
- Export and analyze data to present accurate reports with a focus on end-user functionality in a variety of formats.
- Platform Administration & Integrations
- Maintain working knowledge of integrated applications, including Nintex DocGen for Salesforce, Highspot, Azure, Tableau, and others.
- Configure and review Salesforce features, including picklists, Flow, assignment rules, approval processes, page layouts, record types, apps, actions, custom settings, mobile administration, dashboards, and reports with guidance.
- Data Quality, Testing & Deployment
- Improve Salesforce data quality through effective data management, Data Loader, validation rules, and automation.
- Perform user acceptance testing in a sandbox environment and confirm functionality after deployment.
Required Qualifications
- Strong Salesforce product knowledge and at least 1+ years of hands-on Salesforce Administration experience.
- 1+ years of experience with (and a deep understanding of) Microsoft Office applications, with an emphasis on Excel, including Index-Match functions, pivot tables, and charting.
Preferred Qualifications
- Proven problem-solving skills with experience analyzing data.
- Trailhead Badges/Super Badges and/or additional Salesforce certifications.
- A proactive attitude towards creating platform reporting.
- Experience designing scalable, best practice solutions.
- Excellent relationship-building skills.
- Ability to translate requirements into technical solutions.
- Technical documentation skills.
- Willingness to enthusiastically handle questions from the field.
- Constant curiosity and willingness to question the norm.
- Master’s degree.
Education
- Bachelor’s degree or equivalent experience (high school diploma or GED + 4 years of relevant experience)
Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. As we transition to an independent, standalone organization, we are building and strengthening internal capabilities to support our approximately 6,000 colleagues and multi-state operations.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- At least 1 year of hands-on Salesforce Administration experience and strong Salesforce product knowledge
- At least 1 year of experience with Microsoft Office applications, especially Excel
- Bachelor's degree or equivalent experience; alternatively, a high school diploma or GED plus 4 years of relevant experience
- Excel proficiency including Index-Match functions, pivot tables, and charting
- Problem-solving and data analysis experience
- Trailhead Badges, Super Badges, or additional Salesforce certifications
- Experience creating platform reporting
- Experience designing scalable, best-practice solutions
- Relationship-building skills
- Ability to translate requirements into technical solutions
- Technical documentation skills
- Master's degree
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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