We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Atleast 3-5 Years of Salesforce experience preferably in a Production Support Role and worked in a large Salesforce ecosystem supporting multiple federated product and Engineering teams.
Required Qualifications
Act as point-of-contact for incidents, escalations, and major events impacting our Salesforce Platform.
Provide Tier1 Support and partner with Salesforce Success teams/federated delivery teams in case of major incidents or Salesforce cases.
Own monitoring & alerting across core platform services, APIs, scheduled jobs, flows, and integrations,drive proactive remediation and post‑incident problem management.
Partner with Security & Compliance on audits, data residency, PII/PHI handling, and SOX/ISO controls; maintain evidence and runbooks.
Drive org health : Technical Debt remediation, Apex limits, flow/subflow performance, governor limit management.
Hands-on expertise with Salesforce Admin : profiles/permissions, sharing, flows, metadata deployments, sandboxes
Have ability to handle bugfixes on his/her own and be able to own delivery up to Production.
On-call rotation for major incidents and release windows.
Preferred Qualifications
Salesforce Admin/Advanced Admin preferred.
Platform Developer / Platform App builder will be a plus.
Experience / Knowledge on Agentforce/Data cloud will be a plus.
Education
Bachelors Degree in Computer Science or related Field
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$79,310.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3-5 years of Salesforce experience, preferably in production support roles
- Act as point-of-contact for incidents, escalations, and major events impacting Salesforce Platform
- Provide Tier 1 support and partner with Salesforce Success and federated delivery teams for incidents and cases
- Own monitoring and alerting across platform services, APIs, scheduled jobs, flows, and integrations
- Partner with Security & Compliance on audits, data residency, PII/PHI handling, and SOX/ISO controls; maintain evidence and runbooks
- Drive org health including technical debt remediation, Apex limits, flow/subflow performance, governor limit management
- Hands-on Salesforce Admin expertise: profiles/permissions, sharing, flows, metadata deployments, sandboxes
- Ability to perform bug fixes and own delivery through to production
- Participate in on-call rotation for major incidents and release windows
- Bachelor's degree in Computer Science or related field
- Salesforce Admin or Advanced Admin certification
- Platform Developer or Platform App Builder certification/experience
- Experience/knowledge of Agentforce/Data Cloud
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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