- StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.
The Salesforce Platform Administrator II provides advanced Salesforce system administration and platform support for agencies and departments across the State of Tennessee. This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
The Administrator II ensures configuration and platform activities follow STS standards, governance processes, and security requirements. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions.
Roles and Responsibilities :
- Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
- Implement small to medium-sized enhancements, including page layout updates, flows, process automation changes, and minor data model adjustments.
- Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
- Support functionality across Salesforce orgs using Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
- Troubleshoot user issues and escalate complex concerns as appropriate.
- Collaborate with agency partners to gather business requirements and translate them into Salesforce configuration tasks.
- Assist with release management, including sandbox preparation, testing coordination, and deployment support.
- Ensure compliance with STS security, governance, documentation, and audit requirements.
- Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
- Update and maintain reports and dashboards based on agency needs.
- Stay informed on Salesforce releases and recommend platform improvements where appropriate.
- Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business, or a related field.
- Minimum of 3 years of professional-level experience in Salesforce administration.
- Experience in public sector environments or multi-org Salesforce environments is preferred.
- Salesforce Certified Administrator certification required.
- Salesforce Certified Advanced Administrator certification required or must be obtained within the required timeframe.
- Strong understanding of Salesforce administration, including:
- User management
- Security and permissions
- Object configuration
- Flows
- Automation
- Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.
- Ability to manage multiple tasks and competing priorities in a multi-org environment.
- Knowledge of data management principles and Salesforce reporting.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Business, or related field
- Minimum of 3 years professional Salesforce administration experience
- Salesforce Certified Administrator certification
- Salesforce Certified Advanced Administrator certification (required or to be obtained within timeframe)
- Experience in public sector or multi-org Salesforce environments
- Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud
- Strong understanding of Salesforce administration: user management, security and permissions, object configuration, flows, and automation
- Knowledge of data management principles and Salesforce reporting
- Ability to manage multiple tasks and competing priorities in a multi-org environment
What We Do
StarTekk puts the power back in your hands & lets you seek out your concepts and ideas to make it a reallity the way you want. With our seasoned and brilliant workforce, we serve business from the inside. Partnering with client teams, we solve problems, implement initiatives and help drive change through all levels of business over the nation.
