- Monitor Salesforce and nCino production environments; track and manage incident queues.
- Triage, prioritize, and resolve user-reported issues within SLAs.
- Perform root cause analysis and implement fixes.
- Support commercial lending workflows and troubleshoot nCino-specific functionality.
- Maintain data integrity through data validation, cleanup, and reconciliation activities.
- Collaborate with developers and admins for escalations and defect resolution.
- Execute minor configuration changes (flows, fields, permissions) as needed.
- Participate in release validation, smoke testing, and post-deployment support.
- Document incidents, resolutions, and known issues for knowledge sharing.
- Provide end-user support, guidance, and system usage assistance.
- Salesforce & nCino knowledge (3--5 years).
- Salesforce administration.
- Incident and ticket management.
- Data quality and data management.
- Troubleshooting and root cause analysis.
- User support and cross-team communication.
- Strong skills in data quality, analysis, and correction.
- Experience with Financial Services Cloud (FSC).
- Strong analytical and problem-solving skills with attention to detail.
- Effective communication and collaboration skills across cross-functional teams.
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor's Degree in Computer Science, Management Information Systems, Engineering or related field. Minimum of 3 years of experience in nCino platform and Salesforce Admin/Dev
Salesforce Certified Administrator.
- Advanced degree in Computer Science, Management Information Systems, Engineering, or a related field and experience working in the financial services industry.
- nCino Certified System Administrator.
- Salesforce Advanced Administrator.
- Salesforce Platform Developer I.
Skills Required
- 3-5 years Salesforce and nCino experience
- Salesforce administration (configuration of flows, fields, permissions)
- Salesforce Certified Administrator
- Experience with Financial Services Cloud (FSC)
- Incident and ticket management experience
- Data quality, data validation, cleanup, and reconciliation skills
- Troubleshooting and root cause analysis
- Bachelor's degree in Computer Science, MIS, Engineering, or related field
- Strong communication and cross-team collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
- nCino Certified System Administrator
- Salesforce Advanced Administrator
- Salesforce Platform Developer I
- Advanced degree in Computer Science, MIS, Engineering, or related (preferred)
Valley Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valley Bank and has not been reviewed or approved by Valley Bank.
-
Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options alongside life, AD&D, disability, and EAP support. The breadth presents as a comprehensive, modern package for a regional bank.
-
Leave & Time Off Breadth — Time off offerings include vacation/PTO, sick leave, and volunteer PTO. Feedback suggests these elements contribute positively to work–life balance even when base pay feels light.
-
Retirement Support — Retirement programs include a 401(k) with company match and, for eligible employees, a deferred compensation plan. The presence of these programs strengthens total compensation.
Valley Bank Insights
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
.jpg)
