Department: Corporate Services
Team: IT, Salesforce Team
Location: London
Position type: Permanent, Hybrid working (2-3 days in the office)
What the hiring manager says
This is an exciting opportunity to join GSMA’s Salesforce team at a pivotal point in our digital transformation journey. The Salesforce platform underpins many of GSMA’s core commercial, operational and engagement processes, and this role plays a key part in ensuring we deliver scalable, industry‑aligned solutions using Salesforce Industries capabilities. You’ll have the chance to work on meaningful, high‑impact initiatives, deepen your expertise in OmniStudio and industry data models, and help shape how Salesforce is used across a global organisation. Adrian Granados, Salesforce Team Lead
About the Team
The Salesforce team sits within GSMA IT and is responsible for delivering and evolving enterprise Salesforce solutions across Sales, Service, Experience and industry‑specific use cases. The team works closely with business stakeholders, architects and delivery partners to enable efficient, data‑driven processes that support GSMA’s members and customers worldwide.
About the Role
We are seeking a Salesforce Industries (Vlocity) Specialist to join our Salesforce team and support the design, implementation and ongoing optimisation of Salesforce solutions across GSMA.
You will work closely with business stakeholders, architects, developers and delivery partners to deliver scalable, industry‑specific Salesforce solutions, with a strong focus on Salesforce Industries (Vlocity) capabilities such as OmniStudio, CPQ and industry data models.
This role is suited to a hands‑on Salesforce professional who combines strong technical capability with a service‑oriented, collaborative mindset.
Key Responsiblities include
Contribute to the design, build and configuration of Salesforce solutions across Sales, Service, Platform and Experience Cloud
Play a key role in implementing and supporting Salesforce Industries (Vlocity) solutions, aligned to GSMA’s business processes
Design and configure OmniStudio components, including:
OmniScripts
FlexCards
DataRaptors
Support industry‑specific processes such as product modelling, guided flows and CPQ (where applicable)
Gather, analyse and document business requirements, translating them into well‑structured Salesforce solutions
Collaborate with Salesforce Architects, Developers and delivery partners to ensure solutions follow best practice
Support testing activities, deployments and post‑release enhancements
Provide input into continuous improvement of Salesforce standards, patterns and documentation
Act as a trusted Salesforce subject‑matter expert for internal stakeholders
About You
You bring demonstrable experience working on Salesforce implementation projects and are comfortable operating across Salesforce Industries (Vlocilty) ,Sales Cloud, Service Cloud, and Experience Cloud
You enjoy analysing business challenges and using Salesforce to create structured, practical solutions that deliver real value
You will hold core platform and Salesforce industries certifications
You’ll be able to apply your knowledge of Salesforce Industries platform to help design guided, data‑driven user journeys
You are proactive, service‑oriented and motivated, with a strong sense of ownership for the work you deliver
You communicate clearly in business English, build effective working relationships, and thrive in a collaborative, team‑focused environment
About your Skills
For this role, the following core GSMA skills are particularly important and will be assessed during the recruitment process:
- Communication
- Delivery
- Agility
- Teamwork
- Analysis
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [email protected] with your request.
Contract type
RegularWorker type
EmployeeWhat We OfferWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Skills Required
- Demonstrable experience working on Salesforce implementation projects across Salesforce Industries (Vlocity), Sales Cloud, Service Cloud, and Experience Cloud
- Experience designing and configuring OmniStudio components including OmniScripts, FlexCards and DataRaptors
- Experience with CPQ and industry data models (product modelling, guided flows)
- Core Salesforce platform and Salesforce Industries certifications
- Ability to gather, analyse and document business requirements and translate into Salesforce solutions
- Experience supporting testing activities, deployments and post‑release enhancements
- Strong communication in business English, proactive service orientation and ability to collaborate in a team environment
What We Do
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive. We operate through three main pillars: Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability. Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities. Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas and Africa, to the growing M360 series that has a more regional focus.
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