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Award-winning, US-headquartered partner driving cloud, integration, and AI-led transformation with 2,000+ employees.
The Role
Owns architecture and solution design for enterprise Salesforce Experience Cloud customer and partner portals. Leads discovery workshops, licensing and security strategy, integrations, customization, risk management, delivery governance, and technical quality. Mentors developers, presents architecture to executive clients, advises on Salesforce releases, and supports pre-sales. Requires deep Experience Cloud expertise across LWC, Aura, Apex, integrations, data security, and large external-user implementations, plus mandatory Salesforce architecture certifications.
Summary Generated by Built In
Salesforce Experience Cloud – Tech Lead1
Key Responsibilities
- Own the technical architecture and solution design for Experience Cloud implementations spanning both Customer and Partner portals, including licensing strategy, data model, security model, and integration architecture.
- Lead technical discovery and solution design workshops with client stakeholders (IT, Digital, Customer Experience, Channel/Partner teams), translating business goals into a coherent technical roadmap.
- Make and defend architectural decisions: template selection (Customer Service vs. Partner Central vs. Build Your Own), licensing model (Customer Community, Customer Community Plus, Partner Community, external identity users), sharing strategy, and integration patterns.
- Guide the team on advanced customization: complex LWC/Aura component architecture, Apex design patterns, API-led integration architecture, and performance/scalability considerations for high-volume external user bases.
- Own the end-to-end security design for guest users, authenticated external users, and cross-org data visibility, ensuring compliance with data privacy and access requirements.
- Lead technical risk management: identify architectural risks early, propose mitigation strategies, and ensure technical decisions align with long-term scalability and maintainability.
- Manage and mentor a team of Junior and Senior Developers, setting coding standards, conducting architecture/code reviews, and driving technical upskilling on Experience Cloud.
- Serve as the primary technical point of contact for clients — presenting architecture, timelines, risks, and trade-offs to senior client stakeholders (CIO/Director-level) with clarity and confidence.
- Own delivery governance: sprint/technical planning, estimation, resourcing, and coordination with functional leads/project managers.
- Stay current with Salesforce releases and Experience Cloud roadmap, proactively advising clients on new features (e.g., Experience Cloud for Slack, headless commerce via Experience Cloud, LWR sites) relevant to their business.
- Drive pre-sales support as needed: solution architecture input, effort estimation, and technical proposal/RFP responses.
Required Qualifications
- 8–12+ years of Salesforce experience overall, with 5+ years of deep, hands-on Experience Cloud architecture and delivery experience across both Customer and Partner portal implementations at an enterprise scale.
- Proven track record leading the technical workstream on multiple full-cycle Experience Cloud implementations, including complex integrations and large external user populations.
- Expert-level knowledge of Experience Cloud architecture: licensing models, sharing and security architecture, guest user risk management, multi-site/multi-brand strategies, and headless (LWR) vs. Aura-based site architectures.
- Strong hands-on background in LWC, Aura, Apex, integration architecture (REST/SOAP, Platform Events, middleware), and Salesforce data architecture/security model.
- Strong functional/business understanding of both customer self-service processes (case deflection, knowledge, order management) and partner ecosystem processes (deal registration, partner onboarding/tiering, MDF, co-selling, partner performance/analytics).
- Demonstrated experience translating ambiguous business requirements into a technical architecture and roadmap, and communicating that roadmap persuasively to senior business and IT stakeholders.
- Experience leading and mentoring technical teams, setting standards, and owning technical quality across an engagement.
- Excellent client communication and executive presence; comfortable leading steering committee discussions and defending architectural decisions.
- Certification (mandatory): Salesforce Certified Experience Cloud Consultant and Salesforce Certified Application Architect or System Architect (or actively pursuing Architect-track certifications with Platform Developer II and Sharing and Visibility Architect/Identity and Access Management Architect held). Salesforce Certified Technical Architect (CTA) is a strong differentiator.
Preferred Qualifications
- Salesforce Certified Technical Architect (CTA) credential.
- Experience with Salesforce CPQ, B2B/B2C Commerce Cloud, MuleSoft, or CDP in conjunction with Experience Cloud.
- Experience running practice-building activities: reusable accelerators, architecture playbooks, and internal enablement for Experience Cloud.
- Prior experience in a consulting/systems integrator environment managing multiple concurrent engagements.
Skills Required
- 8-12+ years of overall Salesforce experience
- 5+ years of hands-on Salesforce Experience Cloud architecture and delivery experience
- Enterprise-scale Customer and Partner portal implementation experience
- Experience leading multiple full-cycle Experience Cloud implementations
- Experience with complex integrations and large external user populations
- Expert knowledge of Experience Cloud licensing, sharing, security, guest-user risk, multi-site strategies, and LWR versus Aura architectures
- Hands-on experience with LWC, Aura, Apex, REST/SOAP, Platform Events, middleware, and Salesforce data security architecture
- Business understanding of customer self-service and partner ecosystem processes
- Ability to translate ambiguous requirements into technical architectures and roadmaps
- Experience leading and mentoring technical teams and owning technical quality
- Excellent client communication and executive presentation skills
- Salesforce Certified Experience Cloud Consultant certification
- Salesforce Certified Application Architect or System Architect certification
- Platform Developer II and Sharing and Visibility Architect or Identity and Access Management Architect certifications if pursuing the architect track
- Salesforce Certified Technical Architect credential
- Experience with Salesforce CPQ, B2B/B2C Commerce Cloud, MuleSoft, or CDP
- Experience building reusable accelerators, architecture playbooks, and internal enablement
- Consulting or systems integrator experience managing concurrent engagements
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
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The Company
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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