Salesforce Experience Cloud PRM Operations Mgr

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

We are seeking a highly skilled and motivated Salesforce Experience Cloud PRM Operations Manager to lead the development and implementation of advanced features and functionalities in our Partner Relationship Management (PRM) system. This role will serve as the critical liaison between our business and technology services teams, ensuring that our PRM system aligns with business goals and partner needs. The role will focus on enhancing automation, self-service capabilities, and overall efficiency within our partner network.

Key Responsibilities:

• Roadmap Development
  • Lead the creation and execution of a strategic roadmap for new features and functionalities within the PRM system.
  • Collaborate with cross-functional teams, including internal and external business stakeholders, to prioritize initiatives that drive value for the partner network.
  • Monitor industry trends and competitor offerings to ensure our PRM system remains cutting-edge.
• Liaison to Technology Services (TS)
  • Act as the primary point of contact between the Partner Operations team and the Technology Services group.
  • Translate business requirements into technical specifications, ensuring clear communication and understanding between all stakeholders.
  • Facilitate discussions and decision-making processes related to system architecture, data integrations, and technical enhancements.
  • Serve as point of contact for TS to resolve issues/risks and escalations throughout discovery and delivery process
• Automation and Self-Service Capabilities
  • Identify opportunities to increase automation for partners, reducing manual processes and improving efficiency.
  • Drive the development of self-serve tools and resources that empower partners to manage their accounts, access data, and resolve issues independently.
  • Monitor the effectiveness of automation and self-service initiatives, making continuous improvements based on partner feedback and system performance.
• Project Management
  • Oversee the end-to-end delivery of PRM system enhancements, including planning, execution, testing, deployment and change management.
  • Ensure projects are completed on time, within scope, and within budget while meeting the highest quality standards.
  • Maintain detailed documentation of project progress, system changes, and process improvements.
• Training:
  • Ensure partners and internal stakeholders are adequately trained on new features and functionalities launched.
  • Develop and deliver communications, training materials, user guides, and videos as needed to enhance partner adoption of the PRM system and new capabilities launched.
  • Gather and analyze partner feedback to inform future system enhancements and training initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field. MBA or advanced degree is a plus.
• 8+ years of experience in partner operations, product management, or a related role, with a focus on technology-driven solutions.
• Proven experience in building and managing roadmaps for software systems, particularly in a B2B or partner management context.
• Strong understanding and experience of Salesforce Experience Cloud PRM, Salesforce Sales Cloud CRM platform, and Microsoft Azure DevOps (ADO) technologies.
• Excellent communication skills, with the ability to effectively liaise between business and technical teams.
• Strong project management skills, with a track record of delivering complex projects on time and within budget.
• Experience in driving automation and self-service initiatives within a technology platform.
• Analytical mindset with the ability to gather, interpret, and leverage data to make informed decisions.
• Strong leadership skills, with the ability to collaborate with cross-functional teams.

Preferred Skills:

• Experience with Agile or Scrum methodologies.
• Familiarity with APIs, data integration, and system architecture.
• Prior experience in a partner-centric industry, specifically in technology or SaaS.

#LI-KT1

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The annual base pay for this position is: $104,418.00 - $156,626.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. 

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].