Salesforce Excellence Specialist

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Salesforce Excellence Specialist

Location: Downtown Toronto - three days on site

Annual base salary: 100,000 - 110,000 CAD plus bonus

Job Description

The Salesforce Excellence Specialist will work collaboratively within the Commercial Operations team supporting Business Units to enable high performance at field level. This is a critical role working with all business units on Incentive Compensation planning (incl. target setting, payouts, monthly leaderboards, Incentive Design and Execution), Territory Design, SFE KPI design and tracking (e.g. calls / promo mix tracking), Analytics to support Salesforce optimization, Target Call Plans and field reporting/analysis/validation/training to ensure commercial effectiveness and executional excellence. 

Key Responsibilities

• Incentive Compensation plan – Target setting, payouts, monthly leaderboards, Incentive Design and Execution and approvals
• Territory design/maintenance and execution using tools such as Javelin Territory Designer, Veeva
• Call Plan (Implementation of segmentation) design and execution and setup in Veeva
• Field training and support for sales reports (Excel/Power BI) and data systems (Veeva/Oracle)
• SFE KPI design and tracking (e.g. calls / promo mix tracking)
• Analytics to support Sales force optimization as required
• Regular updates for reports related to TSA, XPO, GPM, Target Lists.
• Support data requirements for promotions where applicable and account analytics
• Support data requirements for Sales Managers – ad hoc / monthly
• Data validation of various monthly and ad hoc reports
• ROI analysis as required
• Field Roster Management
• Other duties as assigned

Skills & Qualifications

• Bachelor’s Degree or College Diploma in Business, Computer Science, Science
• MBA an asset
• Strong financial acumen required.
• 3-5 years’ relevant experience in a similar role preferred
  Experience extracting data from relational databases (ie. Oracle, SAP, Cognos, SQL server, etc.)
• Knowledge of external data sources: including IQVIA (XPO, TSA, GPM), AC Nielsen
• Computer Skills: Intermediate/advanced level skills using Microsoft Office products such as Excel, Outlook, Power Point, Power BI.  Specifically, Excel (Pivot Tables, advanced formulae)
• Communication Skills: Excellent written and verbal communication skills; ability to interact effectively with internal staff and external customers and possess strong interpersonal communication skills.
• Demonstrated ability to collaborate with cross functional teams
• Analytical Skills: Demonstrated ability to analyze data and solve problems independently; proven investigative, data interpretation/manipulation skills
• Ability to work in a team environment, but also able to work independently with minimum supervision
• Above average organization, excellent follow up, and project management skills

What we offer in return

• A great work environment with an inspiring work ambiance
• Growth and development possibilities
• An excellent benefits program starting day one
• Pension program after one year of service (company contribution of up to 10%)
• Tuition Reimbursements
• Service awards program
   

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager 
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.