As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Are you ready to lead the charge in transforming CRM capabilities at a global scale? We are looking for a dynamic Salesforce Engineering Manager with architect-level expertise, exceptional leadership skills, and a passion for innovation. Join us in delivering cutting-edge Salesforce solutions and driving strategic alignment across global teams in a remote-first environment.
How You Will Contribute:
- Architect and implement complex Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications.
- Make critical decisions on architecture, scalability, and performance trade-offs.
- Define and enforce best practices in development, security, and platform governance.
- Manage and mentor a distributed team of Salesforce engineers, fostering growth and accountability.
- Translate business requirements into technical solutions that deliver measurable value.
- Build and scale engineering capacity to meet evolving business needs.
- Collaborate across global teams to drive alignment, transparency, and shared goals.
- Lead initiatives to modernize CRM capabilities and explore emerging Salesforce technologies.
The Must Haves:
- 10+ years of Salesforce development and architecture experience.
- 3+ years in engineering management or technical leadership roles.
- Salesforce certifications like Certified Technical Architect (CTA), Application Architect, or System Architect.
- Expertise in Apex, Lightning Web Components, Visualforce, SOQL, and Salesforce APIs.
- Proficiency in agile methodologies, CI/CD pipelines, and DevOps practices.
- Proven ability to manage stakeholder relationships and drive collaboration remotely.
- Demonstrated success in making impactful technical decisions in enterprise settings.
- Knowledge of Agentforce and AI technologies.
The Assets:
- Experience in global delivery models with distributed teams.
- Familiarity with integration platforms like MuleSoft or other middleware.
- Exposure to enterprise-level CRM transformation programs.
- Success in AI project rollouts and technologies outside the Salesforce tech stack.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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