The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Salesforce Engagement Director to join our growing Salesforce Practice! This is a 100% remote opportunity!
As a Salesforce Engagement Director within our Professional Services team, you will serve as the primary liaison between our clients and internal sales and delivery teams. You will lead complex Salesforce engagements, ensuring on-time, high-quality, and strategic delivery of Salesforce-based solutions across a variety of Salesforce Clouds and technology solutions.
As a CX-primary organization, you will be supporting a primary-service experience organization focusing on agent optimization, agentic AI, analytics, experience design, process optimization, and more. Your role is pivotal in building client trust, aligning technical execution with business outcomes, and driving program success across the full lifecycle — from initial scoping through delivery support.
What You Will Be Doing:
- Partner with the VP of Sales and Solution Engineering to drive scoping documentation, estimates and discussion documents prioritizing a globally optimized delivery model, margin applicability and solution outcomes for the client.
- Manage the full lifecycle of Salesforce engagements, including discovery, solution design, delivery oversight, and post-go-live support.
- Act as the trusted advisor to executive stakeholders and product owners; ensure alignment between business goals and technical strategy.
- Partner with technical architects, developers, and cross-practice teams to ensure timelines, budgets, and deliverables are met or exceeded.
- Define engagement frameworks, cadence of reporting, KPIs, and governance models. Lead status calls, steerco meetings, and escalations as needed.
- Bring functional knowledge across Salesforce Clouds and integrations with CCaaS platforms, data layers, and AI tooling.
- Identify engagement risks early and implement mitigation strategies while maintaining positive client relationships.
- Support account expansion by identifying new opportunities, assisting in proposal development, and partnering with sales teams.
- Supporting the client and/or internal teams on driving business value conversations, assessments, and/or outcome-based modeling.
Pre-Sales Engagement Support
Engagement Ownership:
Client Relationship Management:
Delivery Coordination:
Program Governance:
Salesforce Expertise:
Risk & Issue Management:
Growth Enablement:
Strategic Planning & Value:
What You Will Bring:
- 5–10 years of experience in technology consulting or professional services, with a focus on Salesforce platform delivery
- 3+ years in an Engagement Manager or Delivery Leadership role managing Salesforce-related programs in the Enterprise space
- Comfort and proven track record of leading delivery team members, including but not limited too project management, delivery leaders, technologists and business architects, preferably globally
- Strong understanding of Salesforce Sales, Service, Experience, and/or Marketing Cloud; familiarity with integrations to CCaaS or data ecosystems is a plus
- Experience overseeing both Agile and waterfall project methodologies, specifically the adaptive methodology
- Proven client-facing skills, with experience presenting to stakeholder, VP and C-level stakeholders
- Baseline Salesforce certifications (e.g., Administrator, Service Cloud Consultant, PMP or Scrum certifications) are highly preferred
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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
