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The Role
Design and deliver customized enablement and change management programs for multi-cloud Salesforce transformations. Conduct needs analysis, create training materials (eLearning, videos, guides), facilitate workshops and executive briefings, lead OCM activities, evaluate training effectiveness, and maintain training repositories while collaborating with delivery teams and client stakeholders.
Summary Generated by Built In
Salesforce Enablement & Training Consultant (Contract)
Location: Remote (United States & United Kingdom - available for EST working hours)
As an Enablement Consultant at Thunder, you will play a critical role in driving successful user adoption following the implementation of new Salesforce solutions. You’ll be responsible for designing and delivering engaging, customized training programs — from end-user enablement to Train-the-Trainer models — to help our clients confidently leverage new tools and processes. This contractor role is embedded within Thunder’s Enablement & Training workstream, where the Enablement Consultant will own and execute the change management and training strategy for a large, multi-cloud Salesforce transformation — working hand-in-hand with Thunder’s delivery team and customer stakeholders across every phase of the project.
Your work will begin with a deep understanding of the impacted user groups, including their current tools, processes, and pain points. From there, you'll assess the future-state changes introduced by the new Salesforce solution, clearly articulating the benefits and rationale for these changes. Based on this insight, you'll develop and execute a customized enablement and change management strategy designed to guide users smoothly through the transition. The ideal candidate brings a human-centered approach to change management, executive-level facilitation skills, and hands-on experience creating and delivering enablement programs for complex enterprise Salesforce implementations.
Responsibilities:
- Design and deliver end-user training programs specifically tailored for customers following the implementation of Salesforce, AWS, or other related systems
- Facilitate virtual and/or live training sessions and readiness activities, providing hands-on coaching and support during and after training sessions
- Conduct needs analysis for each client to customize training content to their specific use-case and user profile
- Develop engaging training materials, including user guides, tip sheets and quick reference guides, tutorials, and video content, to support the learning process
- Lead Organizational Change Management (OCM) efforts, including stakeholder alignment, Impact Analysis, readiness assessments, and change agent enablement
- Maintain clear communication and collaboration with internal Thunder teams and client business leads throughout the lifecycle of training development
- Evaluate training effectiveness through weekly touchpoints and feedback survey data; iterate and adapt approaches accordingly
- Develop and maintain a repository of training resources and documentation for ongoing client support
- Maintain a deep understanding of Salesforce and AWS capabilities, features, and best practices, incorporating the latest into training modules
Qualifications:
- 5–7+ years of experience leading change management, enablement, or training workstreams within the Salesforce Partner ecosystem
- Deep familiarity with Salesforce multi-cloud implementations; experience with Sales Cloud, Service Cloud, ARM/Revenue Cloud, Data 360, and/or Marketing Cloud strongly preferred
- Experience training on Agentforce or other AI platforms (highly desirable)
- Experience with video editing tools, virtual meeting platforms, and curriculum development tools (preferably Google Suite, Camtasia, Articulate, Audiate, Canva, Microsoft Teams, Zoom, Google Meet, and Mural).
- Strong executive facilitation skills — comfortable leading workshops and interviews with C-suite and senior stakeholders
- Experience with impact analysis, persona development, and activation and communication planning
- Proven ability to create and deliver engaging training materials: eLearning modules, Leaders Notes, QRGs, Tipsheets, Playbooks, and Train the Trainer programs
- Strong storyboarding and content creation skills; experience with elearning authoring tools a plus
- Prosci / ADKAR certification strongly preferred
- History of leading dynamic, digital-first enablement experiences using collaboration tools
- Ability to work in a fast-paced, client-facing, team-oriented delivery environment
- Relevant Salesforce or AWS certifications preferred
- Bachelor’s degree in a relevant field or equivalent practical experience
**Please note: This role is currently structured as a contract opportunity and not a full-time employee position. As such, it does not include Thunder’s full-time benefits (such as health coverage, PTO, or retirement plans). You’ll be engaged as an independent contractor and responsible for managing your own taxes, insurance, and availability. We’re excited about the potential to grow this into a permanent role and expect to evaluate that possibility. In the meantime, we ask that any other commitments don’t impact your ability to fully support this position. We encourage you to bring any questions about the contractor terms to your Talent Screen — and we're always happy to explore longer-term opportunities for great team members!
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Skills Required
- 5-7+ years leading change management, enablement, or training workstreams within the Salesforce Partner ecosystem
- Deep familiarity with Salesforce multi-cloud implementations (Sales Cloud, Service Cloud, ARM/Revenue Cloud, Data 360, Marketing Cloud)
- Experience training on Agentforce or other AI platforms
- Experience with video editing, virtual meeting, and curriculum development tools (Google Suite, Camtasia, Articulate, Audiate, Canva, Teams, Zoom, Google Meet, Mural)
- Strong executive facilitation skills, comfortable leading workshops and interviews with C-suite and senior stakeholders
- Experience with impact analysis, persona development, and activation and communication planning
- Proven ability to create and deliver engaging training materials: eLearning modules, Leader Notes, QRGs, Tipsheets, Playbooks, Train-the-Trainer programs
- Strong storyboarding and content creation skills; experience with eLearning authoring tools
- Prosci / ADKAR certification
- History of leading dynamic, digital-first enablement experiences using collaboration tools
- Ability to work in a fast-paced, client-facing, team-oriented delivery environment
- Relevant Salesforce or AWS certifications
- Bachelor's degree in a relevant field or equivalent practical experience
Thunder (thundersf.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thunder (thundersf.com) and has not been reviewed or approved by Thunder (thundersf.com).
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Healthcare Strength — Health coverage is positioned as comprehensive for employees and families, with administration via a recognized benefits platform and employer‑paid life and disability protection noted in postings. Materials emphasize ongoing evaluation to keep offerings best‑in‑class.
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Leave & Time Off Breadth — Time off is described as unlimited with a mandated minimum to ensure people actually take rest. Role listings highlight required floors on PTO usage, creating a safeguard against underutilization.
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Equity Value & Accessibility — Stock options are offered to full‑time teammates across roles, extending total compensation beyond base pay. This broad access to ownership is framed as a core component of the package.
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The Company
What We Do
Get Salesforce and Amazon Connect right. Now, and forever. Thunder is a trusted Salesforce and Amazon Connect partner. Get GSI-level talent at a boutique consulting partner. We are an all-remote team of seasoned Salesforce and Amazon Connect consultants, based from Hawaii to Brooklyn, NY - and everywhere in-between.
