COMPANY OVERVIEW
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
TEAM OVERVIEW
KKR’s Technology, Engineering, and Data team is responsible for our technological foundation including our data platforms, AI initiatives, and critical integrations that accelerate our path to transformation. The Technology, Engineering, and Data team invests in new technology that will support and scale our business to create an intelligent, data centric culture. The team is also responsible for systems and tools that manage our investor contact data, permissions, and other content within our client-facing portal and support integrations that feed into those systems. The team consists of highly technical and skilled employees with the ability to form strong partnerships between technology and business segments.
POSITION SUMMARY
We are seeking an experienced Salesforce Development Lead to join our dynamic team. The ideal candidate will have extensive experience with Sales Cloud, Service Cloud (especially Case Management), Data Cloud, Agent Force, Telephony integrations, and Einstein Analytics. As a Salesforce Development Lead, you will be responsible for leading the development team, designing and implementing scalable and high-quality Salesforce solutions, and ensuring the successful and timely delivery of projects.
RESPONSIBILITIES
- Leadership & Team Management:
- Lead and mentor a team of Salesforce developers, providing technical guidance, code reviews and ensuring best practices and coding standards are followed.
- Collaborate with product managers and stakeholders to gather requirements and translate them into technical solutions.
- Own and maintain Salesforce development standards, including code quality, documentation, and version control.
- Lead troubleshooting and resolution of technical issues across the Salesforce ecosystem
- Ensure compliance with KKR Information Security, Data Privacy and governance standards and policies.
- Salesforce Development:
- Design, develop, and deploy custom Salesforce solutions using Apex, Visualforce, Lightning components, and other Salesforce technologies.
- Design, implement and optimize Salesforce architecture (Sales Cloud, Service Cloud, with a focus on Case Management, Data Cloud, AgentForce, etc.
- Integrate Salesforce with telephony systems to enhance customer service capabilities.
- Manage integrations between Salesforce and other systems using Data Cloud, APIs, middleware and data pipelines.
- Technical Expertise:
- Ensure the scalability and maintainability of Salesforce solutions.
- Stay updated with the latest Salesforce releases and features and recommend improvements.
- Troubleshoot and resolve technical issues related to Salesforce implementations.
QUALIFICATIONS
- Minimum of 5 years of experience in Salesforce development.
- Proven experience with Sales Cloud, Service Cloud, particularly in Case Management, Data Cloud, Agent Force, etc.
- Experience with telephony integrations and Einstein Analytics is highly desirable.
- Bachelor’s degree in computer science information technology, or a related field.
- Proficiency in Apex, Visualforce, Lightning components, and Salesforce automation tools.
- In-depth understanding of Salesforce configuration, security, data model and workflows.
- Strong understanding of Salesforce Governor limits and performance optimization techniques.
- Excellent problem-solving skills and ability to troubleshoot complex issues.
- Experience with CI/CD processes and agile methodologies
- Strong communication and interpersonal skills.
CRITICAL COMPETENCIES FOR SUCCESS
- Salesforce Certified Platform Developer I & II.
- Salesforce Application or System Architect certifications.
- Salesforce Certified Sales Cloud Consultant.
- Salesforce Certified Service Cloud Consultant.
- Salesforce Einstein Analytics and Discovery Consultant (preferred)
#LI-ONSITE
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to [email protected]. Only emails left for this purpose will be returned.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.
Top Skills
What We Do
KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of The Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. For additional information about KKR & Co. Inc. (NYSE: KKR), please visit KKR’s website at www.kkr.com and on Twitter @KKR_Co.
