Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Role Summary:
We are looking for a Salesforce developer with strong experience in production support environments, particularly within Salesforce CPQ. This role is not just about ticket resolution - it requires someone who can analyse and design sustainable solutions and drive measurable reduction in production incidents.
Responsibilities
- Serve as a technical point of contact for production issues and provide resolutions
- Promptly engaging with the customer on the assigned cases to ensure the issue is resolved within SLAs
- Perform root-cause analysis on production issues by replicating the business use case and utilizing debug logs
- Review custom logic to identify business/process dependency across the platform and help troubleshooting
- Write SOQL queries to retrieve and manipulate records with the help of utility tools
- Design, Develop and Implement custom logic for Salesforce platform
- Configure and maintain Salesforce CPQ solutions, including complex Price Rules, Product Rules, Product Bundles, Discount Schedules, etc.
- Identify gaps in current operational processes and propose automation or system-driven solutions
- Reduce dependency on manual tracking, reconciliation, and reporting
- Proactively alert potential service disruptions and assist as needed
- Document processes, controls, and technical solutions for long-term sustainability
Requirements
- BS degree in Information Technology, Computer Science or equivalent
- Minimum 5 years of customization experience as Salesforce Developer
- Minimum 3 years of experience in CPQ
- Hands on expertise in Apex, Flows, APIs
- Proficiency with SOQL & SOSL languages
- Understanding of SDLC or Agile is required
- Prior experience with Revenue Cloud, Conga, DocuSign is preferred
- Strong problem-solving and client-facing skills
- Excellent written and verbal communication skills
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Top Skills
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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