Salesforce Developer

We are hiring a Salesforce Developer to join our crew! We are looking for a collaborative team player with strong communication skills, combined with the self-motivation, organisation, and problem-solving ability to work effectively independently.

This is an initial six month contract and will sit outside IR35. You will be required to work onsite in London 3 days a week.

Strategy & Collaboration

• Represent the CRM & Loyalty function from a technical development perspective, working closely with other developers and the international SFCC team.
• Collaborate with the CRM team to design and execute a unified marketing and loyalty strategy, ensuring seamless integration between campaigns and the loyalty program.
• Become the functional expert on the technical customer and loyalty journey, advising stakeholders on platform capabilities and keeping the team updated on enhancements that drive member value.
• Manage the relationship with SFMC Signature support, attending check-ins and overseeing technical cases.

Technical Development & Implementation

• Develop dynamic email templates, modules, and Cloud Pages using AmpScript, HTML, and CSS to deliver personalized content, offers, and data capture forms.
• Build and maintain complex, automated customer journeys in Journey Builder for both marketing campaigns and loyalty programs (e.g., welcome series, tier changes, point expiry warnings).
• Utilise SQL to query data, create segmented audiences based on customer and loyalty attributes, and support automation processes.
• Configure and manage loyalty promotions and offer types within the platform, defining rules, eligibility, and fulfillment processes.
• Oversee the data flows and integrations between Loyalty Management, Marketing Cloud, and other 3rd party platforms, managing API calls and ensuring data integrity.

Operations & Support

• Support and train the international and off-shore CRM teams, auditing existing processes and leading the rollout of new templates and modules.
• Establish processes to monitor daily email sends, track key metrics, and troubleshoot any deliverability errors.
• Manage Marketing Cloud administration, including the creation and maintenance of Business Units.
• Support the use of Ad Studio and Datorama (Marketing Cloud Intelligence) to extend audiences to paid media and enable integrated campaign analysis.
• Implement A/B testing frameworks by maintaining relevant tags and control groups.
• Stay current with the latest platform features and best practices via Trailheads for both Marketing Cloud and Loyalty Management.

Key Skills & Experience

• Salesforce Marketing Cloud qualifications (Email Specialist, Developer, or Administrator) are required. A Salesforce Loyalty Management credential is highly desirable.
• Demonstrable expertise across the SFMC technical stack, including hands-on mastery of AmpScript, SQL, Journey Builder, Automation Studio, and APIs.
• Deep understanding of modern CRM and customer loyalty principles, with experience translating business requirements into technical solutions.
• Proven ability to analyse and report on campaign and loyalty program KPIs (e.g., engagement, tier progression, redemption rates), providing data-driven recommendations for improvement.
• A collaborative team player with strong communication skills, combined with the self-motivation, organisation, and problem-solving ability to work effectively independently.

We offer

• Competitive Rates
• A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued
• The chance to work on projects that are transforming the industry
• Most of all you get to work with a bunch of great people, where the whole team owns the project together in a politics-free environment. Our culture reflects our lean and self-organisation attitude. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. Freedom and Responsibility go hand in hand, and we value commitment, feedback, and empathy.