Job Summary:
We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You’ll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights.
Key Responsibilities:
- Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms,
- Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality,
- Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities).
- Build and maintain Lightning Web Components (LWC) and Flows to support business processes.
- Collaborate on the integration of Data Cloud with external Data Warehouses to surface customer data,
- Support the build and integration of Einstein for Service features including suggested responses and agent co-pilot functionality,
- Work closely with stakeholders to ensure user-friendly experiences and optimized workflows.
- Ensure platform scalability, performance, and compliance with best practices in Salesforce development.
Required Qualifications:
- Minimum of 3+ years hands-on Salesforce development experience.
- Strong expertise in Salesforce Service Cloud implementation.
- Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities).
- Experience in developing Lightning Web Components (LWC).
- Hands-on experience with Flows for process automation.
- Working knowledge of Enhanced Chat is a strong plus.
- Experience with Data Cloud and integrations with external data sources is an advantage.
- Familiarity with Einstein for Service and/or Agent Force is a bonus.
- Optional but nice-to-have: experience with Aura Components and Experience Cloud.
Key Competencies:
- Strong problem-solving and debugging skills.
- Ability to work effectively in a remote and cross-cultural team.
- Strong verbal and written communication skills.
- Self-starter with the ability to manage multiple priorities in a fast-paced environment.
Why Join Us?
- Work on an innovative project leveraging the latest in Salesforce technologies.
- Collaborate with global teams and build impactful solutions for customer service.
- Competitive compensation and fully remote setup.
Top Skills
What We Do
Starting with pioneering R&D in supercomputing, JWay expanded into a Development Center in the Philippines, offering quality digital solutions worldwide. Through the years, JWay partnered with enterprises like Cisco on innovative projects. By 2022, it further diversified into web and mobile development, enterprise solutions, and staffing, providing comprehensive client services
