Salesforce Developer - CRM

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Director – Digital Solutions, you’ll be responsible for building applications with no-code and code without compromise.

As a Salesforce Developer - CRM, you will be part of OTIP’s TE Digital team, delivering innovative customer experiences using a mix of Salesforce and industry standard tools to solve complex business problems. 

The core parts of your role will be to: 

• Design, develop and implement Salesforce CRM solutions that support OTIP initiatives.

• Collaborate with key stakeholders across the business, identify and gather their requirements and needs, and translate them into technical specifications and Salesforce CRM solutions.

• Create custom objects, fields, workflows, automations, and reports.

• Develop, maintain, and optimize integrations between Salesforce CRM and other systems, ensuring data integrity and seamless data flow.

• Conduct testing and debugging activities to ensure reliability and performance of Salesforce CRM solutions.

• Troubleshoot and resolve technical issues related to Salesforce CRM implementation, integrations, and data management.

• Resolve incidents and problem tickets related to Salesforce CRM solutions.

• Work with the TE Security team to maintain the security and integrity of OTIP’s Salesforce CRM solutions.

• Task Management via Azure DevOps.

• Contribute to technical documentation.

• Support training on platform capabilities and features and support the creation of training materials.

• Support the Salesforce Administrator, as needed. 

• Keep the Salesforce implementations updated with the latest releases as per OTIP requirements. 

• Monitor and stay current with Salesforce CRM best practices, new features and updates and proactively identify opportunities to enhance OTIP’s Digital Solutions, improve efficiency and effectiveness.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Certified Salesforce Platform Developer I. Additional Salesforce certifications are considered an asset (e.g., Certified Salesforce Administrator, Certified Javascript Developer) 

• At least 2 years of development experience working with Salesforce CRM platforms. 

• Experience developing customer-facing interfaces. 

• Strong knowledge of Apex, JavaScript, HTML, and CSS. 

• Expertise in building, deploying, and optimizing LWC. 

• General web development experience.

• Strong understanding of Salesforce sharing and security, including but not limited to roles, profiles, permissions.

• Demonstrate understanding of cloud technology fundamentals and cloud-based security concepts. 

• Knowledge of agile methodologies and tools 

• Highly analytical individual with advanced problem-solving skills and strong attention to detail. 

• Highly motivated communicator with strong customer service acumen, capable of coordinating multiple external technology and business partners. 

• Knowledge of Azure DevOps, and DevOps processes & toolsets (like Gearset, Copado) 

• A bachelor's degree in a relevant field

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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