- Salesforce platform governance support, maintaining best practice standards.
- Function as point of contact and escalation point for any issues related to Salesforce.
- Manage and resolve support requests, issues, and escalations from end-users including Salesforce User Provisioning/Deprovisioning.
- Maintain, monitor and enforce IT Controls Audit Narratives.
- Coordinate and facilitate global multi stakeholder calls on change management.
- Ability to effectively communicate with people at all levels of the business as well as IT.
- Update, maintain, and create customized reports and dashboards for different departments and management using Salesforce, MS Office and ServiceNow.
- Complete Salesforce trailhead training and continuous development.
- Assist in managing and updating the documentation repository for processes, governance, and support.
- Engage in ad hoc projects, including development initiatives that enhance the team's productivity.
- Third Level Qualification or equivalent work experience pertaining to IT / Business Information Systems / Computer Science or similar
- Experience in Salesforce Administration, governance and support or with another CRM/ERP
- Excellent written and spoken English
- Skills in data import/export, data quality, and data maintenance. Understanding of data quality management principles.
- Advanced Excel skills with ability to analyze data, create reports, and dashboards to support business decisions.
- 1 -2 years’ experience in a similar role or customer service/support background
- Experience with data quality analysis tools a plus.
- Salesforce Administrator Certification is highly preferred.
- Familiarity with ITIL standards and support operations is a plus
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
