Job Summary
The Salesforce CRM Engineer is responsible for administrating, maintaining, and developing our CRM systems and developing integrations with other internal systems. This position is involved in large projects including product support, systems implementation, process flow enhancements, customer sales and support system design, data integrations, and user interface design. Participate in project planning, development, user acceptance testing, and maintaining site reliability in a production environment. Deliver project-oriented and day-to-day tasks to support Marketing and Sales initiatives.
Essential Duties & Responsibilities
- Responsible for Salesforce CRM administration and development. Will include integrations with other internal systems used for customer sales and customer support data.
- Automating data integrations between internal systems
- Work with the Marketing and Sales leadership team to improve customer sales and support cycles.
- Design, develop, and implement processes, systems, and technology to support and enhance the operations system support function.
- Implement and improve systems user interface per business operations requirements.
- Interface with all levels of management to provide updates on initiatives and issues.
- Collaborate with other technical teams to improve business processes and data flows.
- Document all process flows and requests. Implement policies and procedures
- Support email server and email deliverability to customers.
Minimum Requirements
- 3+ years of System Support Engineering role in a large corporate environment preferred.
- BA or BS degree in an Information Systems, Computer Science, or related field preferred.
- Excellent communications, interpersonal skills, and team oriented
- Familiarity with administrating, maintaining, and troubleshooting Support System Applications. Experience with Salesforce or similar competitors.
- Experience in writing/maintaining SQL and programming languages like JavaScript, python, perl, or similar.
- Familiarity with integrating disparate systems (i.e., implementing workflows that integrate across systems via REST API calls).
- Experience with Server virtualization and server OSS such as Windows Server editions and Linux distros is required. Linux/Unix Administration, or Linux system familiarity.
- Some experience or exposure to operations support and remediation.
- Fundamental knowledge of networking, storage, virtualization, containerization technology, and data center operations
- Experience in managing email servers and understanding business email deliverability requirements and monitoring.
- Ability to implement and update policies and procedures around system implementations and updates.
- Other tools experience desired: MS Dynamics, CISCO UCCE or other telephony services, database management
Working Conditions
Standard office environment
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. OVHcloud manages 40 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. With a 24-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.
Top Skills
What We Do
OVHcloud is a global player and the leading European cloud provider operating 400,000 servers within over 30 data centers across 4 continents.
For more than 20 years, OVHcloud has been leveraging an integrated model that provides full control of our value chain, from designing its servers to managing its data centers through to orchestrating its fiber-optic network. This unique approach enables OVHcloud to cover, independently, the full spectrum of use cases for its 1.6 million customers across 140 countries.
OVHcloud now offers customers latest-generation solutions that combine high performance, predictable pricing and full data sovereignty to support their unfettered growth.
The group employs more than 2,200 people and our teams are growing rapidly. To support our vision, we are constantly looking for new talents who share our values and ambitions.
Our motto: be open, be sustainable, be free in the cloud!
