The Role
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
We are seeking an experienced Salesforce Solutions Architect proficient in Salesforce CPQ and Docusign CLM. The successful candidate will work closely with our Salesforce Technical Architect, focusing primarily on supporting Instructure's Go-to-Market (GTM) Tools. Job responsibilities will be divided among Salesforce Administration, Salesforce CPQ Administration, and CLM Administration.
What You Will Be Doing
- Salesforce CPQ Administration & Configuration:
- Administer the Salesforce CPQ platform, configuring key features such as Product Rules, Price Rules, Discount Schedules, Advanced Approvals, and customizing the Quote Line Editor.
- Maintain the product catalog, including adding and updating products, as well as managing bundles and options.
- Document all configurations, processes, and changes within the CPQ environment.
- Docusign CLM Administration & Workflow Management:
- Administer and configure the Docusign CLM platform, including system settings, integrations, and security profiles.
- Design, build, and maintain automated contract workflows, approval processes, and document generation templates.
- Manage user access, roles, and permissions within the CLM system to ensure data security and compliance.
- Provide technical support and training to end-users on Docusign CLM functionality and best practices.
- Cross-Functional Collaboration & Project Management:
- Collaborate with various departments (Legal, Sales, Finance, and Procurement) to gather requirements and translate them into effective CLM solutions.
- Manage the end-to-end project lifecycle for CPQ/CLM initiatives using Agile methodologies, covering solution design, sprint planning, release management, and post-deployment stabilization.
Here is what you will need to know/have:
- Minimum of 5 years’ experience in Salesforce administration and architecture, including at least 3 years focused on Salesforce CPQ implementation and support.
- Hands-on experience with DocuSign CLM administration, including configuration, workflow design, and security management.
- Strong technical support and end-user training capabilities, particularly for DocuSign CLM functionality and best practices.
- Proven experience managing complex, enterprise-level system integrations and end-to-end project lifecycles using Agile methodologies.
- Demonstrated ability to translate business requirements from Legal, Sales, Finance, and Procurement into scalable technical solutions.
Preferred Certifications
- Salesforce Certified CPQ Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Application Architect or System Architect
- Certified DocuSign CLM Administrator
- Certified DocuSign CLM Workflow Developer
- Certified DocuSign CLM Implementation Consultant
- Certified DocuSign CLM Technical Consultant
Get In On All The Awesome At Instructure
- We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
- Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
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The Company
What We Do
Instructure is helping people grow from the first day of school to the last day of work. More than 30 million people use its Canvas and Bridge platforms for learning management and employee development.
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