Salesforce Consultant

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

About the role

We are seeking an experienced Salesforce Consultant to join our team full-time, working in a hybrid capacity with 3 days per week in our Madrid office. This role will focus exclusively on the support side of the business, leveraging Service Cloud and Experience Cloud to deliver smart, scalable solutions that drive customer success.

Automation is at the core of this role, and expert-level experience with Salesforce Flow is essential. You’ll work closely with support stakeholders to understand their needs, optimize processes, and enhance self-service capabilities through Experience Cloud.

Key responsibilities

• Design, implement, and manage solutions in Salesforce Service Cloud and Experience Cloud, with a focus on support operations.

• Build and maintain advanced Flow automations to streamline case management, escalation processes, and support workflows.

• Collaborate with internal teams to gather and analyze requirements, design solutions, and implement changes aligned with best practices.

• Configure and maintain customer-facing portals and knowledge bases in Experience Cloud, enabling scalable self-service.

• Ensure data quality, security, and compliance through proper use of roles, profiles, and permission sets.

• Provide user support and training for support teams, and manage issue resolution.

• Stay up to date with Salesforce releases and recommend enhancements to existing configurations.

• Partner with development teams as needed for more complex technical implementations or integrations.

Required skills & experience

• Solid experience as a Salesforce Consultant or Administrator with a strong focus on Service Cloud and Experience Cloud.

• Advanced Salesforce Flow expertise is a must (Record-Triggered, Scheduled, and Screen Flows).

• Proven ability to deliver support-side solutions such as case lifecycle automation, SLA tracking, and omnichannel routing.

• Experience configuring and managing Experience Cloud sites with a customer-first design approach.

• Strong communication and stakeholder engagement skills.

• Experience managing Salesforce roles, profiles, sharing settings, and field-level security.

• Salesforce Administrator and/or Service Cloud Consultant certification preferred.

• Experience with integrated tools like 123 Form Builder, or other third-party low-code form and workflow tools.

Nice to have

• Familiarity with Salesforce Einstein AI (e.g., Case Classification, Article Recommendations).

• Proficiency in Spanish (not required, but beneficial).

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.